PC Technician

SAIC has an immediate opening for a PC Technician. The PC Technician shall provide support for day-to-day operations for SOCOM located at MacDill AFB, Tampa, FL. The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status, to include personal computers, thin/zero clients, laptops, and peripherals. The goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between warfighters and Senior Defense Officials.

Roles and Responsibilities:

• Under minimal supervision, provide front-line support to end users to include interacting with network services, software systems engineering and asset management to restore service and/or identify core problems.

• Provides on-site technical support by performing installation, repair, and preventative maintenance of workstations and related software/hardware.

• Troubleshoot software and hardware failures and apply domain specific knowledge in order to return equipment to operational status within agreed upon Service Level Agreement parameters

• Interact daily with supervisor, peer groups and customers in order to manage work flow in timely and professional manner

• Responsible for removal and proper disposal of old equipment and data deemed Classified.

• Operational requirements dictate being onsite Monday through Friday during normal business hours and occasional support during a weekend to support readiness requirements.

• Responsible for documenting, upgrading, and replacing hardware and software systems.

• Support and maintain user account information including administration rights, security and system groups.

• Responsible for implementing fixes and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing.

• Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.

• Associate degree & 3 years of experience OR High School Diploma and 5 years. Additional training, technical certification and/or experience may be substituted in lieu of a degree.

• Active DoD Top Secret is required in order to be considered for this opportunity. Must be able to obtain an SCI.

• DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security (SY0-301) certification.

• One Computing Environment certification is required: MCSA: Windows 10 OR MSCA: Windows Server 2016 OR Microsoft 365 Certified Modern Desktop Administrator OR Microsoft Intermediate Level Certification: MCA.

• Passport: this position may require up to 10% of travel and requires a civilian (blue) passpor

• Extensive experience with troubleshooting Microsoft OS (Windows 10), Active Directory, Microsoft Office suite.

• Ability to work in a dynamic environment and non-standard hours when needed; mission focused

Desired:

• Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.

• Extensive networking/client-server applications experience.

• Thorough knowledge of printers (hardware/software), specifically in an enterprise environment and in applying security measure to standard configurations.

• Desired certifications CompTIA A , Network , MCP Windows 7, ITILv3.

• Remedy Help Desk, LAN/WAN troubleshooting, thorough understanding of TCP/IP based networking.

• Must be competent to work as part of a team on all phases of customer support to include physical activities such as moving printers, workstations, scanner and other items.

• Experience with image/load set deployment in an enterprise environment (Norton Ghostcast, PXE, image cloning).