General Statement of Job Benefits Supplemental Questions
Under general supervision, the purpose of this position is to provide assistance in maintaining computer hardware and software applications for the Department of Social Services (DSS). Employees in this classification perform technical work. Position is responsible for maintaining computers, printers, and other hardware and software applications; maintaining the CPU and keeping it online; maintaining security access files; troubleshooting computer application problems; performing upgrades of hardware and software; maintaining various computer files and records; and assisting in the security of computer files. Reports to the Administrative Services Manager.
This position is essential. Personnel occupying this position may be scheduled to work regardless of weather conditions and/or when general County offices are closed.
Approximately 56/hrs. bi-weekly (between 8:00 a.m. to 4:30 p.m.).
Special Duties & Responsibilities:
ESSENTIAL JOB FUNCTIONS
Provides technical personal computer support for DSS; assists users in determining hardware and software needs; provides users with general instructions on hardware and software use; provides guidance and advice on how to best utilize the computer system; acts as point of contract for any computer related problems; troubleshoots Internet problems; analyzes, evaluates, and troubleshoots hardware and software problems; communicates with vendors as needed to resolve computer problems.
Installs personal computer hardware, peripheral equipment and computer options; loads and configures new computer software in manner that allows interface with the County's computer system; reconfigures system defaults in the Windows environment; sets up and configures computer system terminals, to include the planning, configuration and running of cabling.
Performs upgrades for all agency computers regarding TCP/IP changes and software upgrades as directed by the state, state vendors, support desk, and various state contracts.
Performs basic maintenance of computer equipment including adding and/or removing computer components, minor repairs to printers, and replacing printer cartridges; uses recommended utilities to identify hardware problems and makes adjustments and/or replacements as necessary.
Provides assistance in the security of access files; identifies computer viruses; acts as liaison with DIS security; acts as security officer in maintaining personnel files for agency staff, verifying log on to state databases, registering personnel in state systems, including setting up user profiles, units, and caseloads.
Oversees access of various databases including VEC, DMV, Medicaid, and Support Enforcement; completes letters and access request forms for DMAS, VEC, and DMV access; assigns access levels to staff; resets passwords for staff as requested; participates in updating the Disaster Recovery Plan for the agency.
Assists in development of local policies and procedures related to the utilization, problem reporting, and care of agency personal computer, phones, portable electronic equipment, data storage devices, etc. issued to or available for use by agency staff members; communicates policy and reports events of non-compliance.
Provides individual and group instruction regarding the use and care of agency issued personal computers, cell phones, electronic tablets, audio recording equipment, and the County's computer system.
Researches computer equipment and makes recommendations on necessary purchases. Contacts vendors and prepares purchase orders.
Operates a variety of standard office machines including computer, monitor, printer, scanner, etc.; utilizes various computer program applications including Microsoft Office, Google, Windows, etc.
Performs other related work as required.
Minimum Training & Experience:High school diploma or GED supplemented with vocational/technical training or college degree in computer science or a related field; one (1) to two (2) years experience and/or training involving computer applications and hardware, installation of computer hardware and software, and understanding of TCP/IP; or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities.
Possession of a valid driver's license issued by the Commonwealth of Virginia.
Spotsylvania County, Virginia