PC Technician

Thank you for your interest in joining our team! At CGB, you can contribute to meaningful work, grow professionally and personally, and belong in a place where everyone has a voice.

Founded in 1969, CGB Enterprises, Inc. is known as an innovative and progressive leader in the grain and transportation industries. Today, CGB operates an enterprise with over 100 locations and nearly 2,000 U.S. employees overseeing a diverse family of businesses that provide an array of services for producers and logistics services for an international base of customers. The combination of our assets provides a growing organization that is celebrating over 50 years of strength and stability!

Are you a highly motivated professional with experience in IT? Do you enjoy the opportunity to provide excellent customer service while troubleshooting and discovering resolutions? If so, this could be the job for you!

This job is an individual contributor primarily responsible for supporting and maintaining end-user computers in the organization by providing troubleshooting and resolution of hardware and network issues. This role will work under general direction and supervision from experienced IT Staff.

In this job, you will:

• Assist network and telecom engineers with complex technical tasks including debugging and supporting hardware modules and systems.

• Assemble hardware components on large-scale and small-scale computer systems according to established design specifications.

• Diagnose and repair desktop and laptop hard drives, monitors, and printers at end user work stations.

• Install and repair computer hardware.

• Configure all workstations and server hardware according to organization's standards.

• Coordinate moves and reconnect computer equipment.

• Maintain hardware inventory, spare parts log, and work log.

• Complete installation and swap-out of server hardware including server, disks, and communication gear.

• Document and maintain system configurations for disaster recovery.

• Deliver professional, proficient customer service to end users providing frequent communication in an effective manner.

• Other duties as assigned.

Here's what you'll need to be considered:

Education

Required

• High school diploma or equivalent experience and training.

Preferred

• Associates degree in related field.

Experience

Required

• None

Knowledge, Skills, and Abilities

• Knowledge of commonly used concepts, practices, and procedures within field.

• Highly proficient computer skills, including working knowledge of Microsoft Office Suite.

• Effective interpersonal, oral and written communication skills with the ability to interact with all levels of people within and outside the organization.

• Effective listening skills with ability to interpret and share information clearly and concisely.

• Ability to gain confidence and trust of others while establishing credibility.

• Ability to multi-task, prioritize projects, and manage multiple demands while staying within established timelines.

• Ability to work positively both independently and within a team environment; sharing expertise with others.

• Ability to remain positive and display optimism and inspiration.

• Ability to take ownership of personal development and communicate with manager about development objectives and goals.

• Ability to accept coaching and constructive feedback, while consistently providing effort towards improving performance.

• Ability to participate in on-call rotation.

• Ability to work outside of normal working hours; such as evenings, weekends, holidays (as needed).

Here's additional information you need to know:

Physical Demands & Requirements

Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

Environmental Conditions

The work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job.

The physical environment requires the employee to work inside where there are limited extremes to heat and/or cold; moderate noise; a normal office environment.

Travel, travel for project work, meetings and training is required..

Are you ready to make a meaningful career move & an impact at CGB? Apply today!

Known in our industry for stability and high ethics, CGB Enterprises, Inc. offers a stellar benefits package including: an outstanding 401(k) retirement plan with company contributions, medical, prescription drug, dental, vision, life, & disability benefits, flexible spending accounts, paid leave (holidays, vacation, sick), wellness programs, recognition programs, community involvement opportunities, and much more!

CGB Enterprises, Inc. is an Equal Opportunity Employer. EEO is the Law links in English or Spanish. We are unable to legally hire anyone who is not eligible to work in the United States nor are we able to sponsor visas.

The above is intended to describe the general content of and requirements for the performance of this position. It should not be construed as a detailed description of all the work requirements that may be performed in the job.

All Third Party Agencies, Headhunters, and Recruiters

CGB Enterprises, Inc. and its Subsidiaries only forms contracts with recruiters with whom we have an established relationship and with whom we have in place a signed contract. All contact from third parties must go through our Human Resources Department. Any contact made outside of our Human Resources Department by a third party will cancel any future business relationships between the third party and CGB Enterprises, Inc. and its Subsidiaries.