The purpose of this job is to maintain, evaluate, modify, troubleshoot, document and repair computer hardware and software systems and associated peripheral devices. Develops guidelines, procedures and methodologies for PC Services. Plans, schedules, directs, implements and assures satisfactory completion of special projects as assigned by the PC Services Manager.
Determines, resolves and documents problems pertaining to computer hardware and software.
Determines, resolves and documents problems pertaining to printers and other computer peripherals
Trains and assists other group members as well as develop guidelines, procedures and methodologies for other PC Technical Analysts
Documents problems and fixes for hardware and software issues.
Plans, schedules and tracks work related activities with work orders (HEAT)
Plans, schedules, documents and provides leadership for special projects and their satisfactory completion.
Handles all other ancillary duties as they apply to support Trustmark
Advanced knowledge of Windows desktop operating systems, LAN/WAN technology, mainframe connectivity and Windows "shrink wrapped" applications (MS Office, Word, Internet Explorer)
Fundamental knowledge of Macintosh hardware & OS
Fundamental knowledge of Tablet hardware & OS
Advanced knowledge with standard concepts, practices and procedures within a Domain
Advanced knowledge of computer hardware, software and security concepts
Knowledge of IBM Big Fix software Mgmt
Knowledge of Virtual Desktop/Server environments
A+, Net+ and/or MCSE certification or equivalent experience
Advanced communication & customer service skills
Advanced computer skills and operating system knowledge
Excellent time management principles to prioritize workload
Proven ability to write technical documents and procedures
Technical or vocational school education with 4 or more years of experience working in a desktop systems support environment
At least 5 years previous experience working in a desktop systems support environment