This position is for Novastream
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POSITION SUMMARY: Provide personal computer and printer support to all entities to include - developing specifications according to user needs, installation of hardware and software, and maintenance of hardware and software. Inventories and performs preventative maintenance on all personal computer hardware and software.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
Performs hardware support for LG users, including developing specifications to users' requirements and organizational standards and installation to the network for approved hardware products.
Performs technical diagnostics for approved hardware products to determine the means of repair (warranty, repair company).
Performs software support for LG users, including developing specifications to users' requirements and organizational standards and installation of said software of approved software products.
Performs problem determination for approved software products to determine the means of interventions (vendor, training, etc.)
Performs preventative maintenance on a regular schedule to assure all devices are functional and performing to specification.
Interfaces directly with both central computer processor and personal computer users for hardware problems and trains users on proper operating procedures.
Interfaces directly with LAN & WAN specialists to assure proper specification development, installation, and maintenance of all LG devices and software.
Performs benchmarking of hardware/software to establish organizational standards.
Repairs selected personal computers and printers not under warranty.
MINIMUM REQUIRED QUALIFICATIONS:
HS diploma or equivalent (GED).
Certification as an A+ PC specialist - or equivalent experience.
Three (3) to five (5) years of personal computer hardware/software experience.
Three (3) to five (5) years of electronic diagnostic/experience with PC equipment repair.
Two (2) years of client/server experience.
Three (3) to five (5) years in customer service related position.
Lancaster General Health