PC Systems Administrator

United States Courts Chicago , IL 60602

Posted 7 days ago

Announcement Number: 2019-5 Court: US District Court Northern District of Illinois City, State: Chicago, IL Court Website: http://www.ilnd.uscourts.gov/ Permanent Position: Permanent Job Grade: CL 24-01 to CL 26-61 Minimum Salary: $40,488 Maximum Salary: $80,058 Closing Date: 11/20/2018 Link to Original Job Post: https://www.governmentjobs.com/careers/uscourtsilnd Position Description

The United States District Court, Northern District of Illinois, is now accepting applications for a PC Systems Administrator. Consideration will only be given to those who apply through the court's online applicant tracking system and submit a cover letter and resume. To apply, please see "Notice to Applicants" listed below.

Applicants who previously applied for the PC Systems Administrator 2018-39 position will be considered and do not have to re-apply.

POSITION OVERVIEW

The United States District Court for the Northern District of Illinois is currently seeking applicants for a PC Systems Administrator. The PC Systems Administrator performs work related to workstation and server administration, end-user support, system and application maintenance and troubleshooting, and computer security. The incumbent is responsible for recommending, planning, and installing new systems, products, and applications. The successful candidate will work in a team environment providing support to the staff of the U.S. District Court under direction of the Systems Supervisor.

POSITION DUTIES AND RESPONSIBILITIES

Core responsibilities include:

  • Provide judges and court staff support for computer hardware and software.

  • Solve routine computer system problems such as network login, printers, equipment failures, missing files, software operation, and customization questions, virus reports, basic technical support of telephone systems, court technology, mobile devices, and audio/visual systems, and help train new staff.

  • Customize equipment and software for the individual user needs and follow-up to ensure operational capability.

  • Handle court staff requests regarding computer set up and needs and to provide follow-up to the user to verify their understanding of how the equipment and software function.

  • Install or assist in the installation and operation of new or revised releases of programs on Windows PC's and laptops such as Adobe Acrobat, VPN Software, Lotus Notes, MS Office and Office 365, and mobile devices (including but not limited to Apple iPhones, iPads, and Android OS based devices).

  • Designs, configures, and implements computer hardware and operating system software.

  • Develops the standard guidelines to assist in the use and acquisition of software and the protection of any vulnerable information.

  • Provide information and assistance to court staff via the IT help desk.

  • Troubleshoot and provide guidance on technical program problems while logging assistance requests and prioritizing the user's subsequent assistance.

  • Assist in maintaining inventory tracking system by keeping the Systems Manager apprised of the status of parts, supplies, and equipment that may need replenishing. Prepare equipment for disposal that is no longer serviceable.

  • Prepare and maintain documentation for automated programs, maintain contact with other IT staff to remain knowledgeable of developments, user techniques, and programs.

  • Assist with office and chambers moves, adds or changes by reconfiguring and reconnecting equipment in new locations.

  • Set up desktop applications, routine hardware maintenance of standard office equipment and LAN switches.

  • Assist in the configuration of audio/video systems and VOIP phones, connect and troubleshoot automation equipment, assist with the development of disaster recovery plans, create macros and templates in both WordPerfect and Microsoft Word.

  • Assist IT Security Officer and Systems Manager in researching and drafting IT security policies.

  • Perform Security Awareness training for court staff and be responsible for editing the monthly Security Awareness Newsletter

  • Performs other duties as assigned.

At the higher-grade levels, duties will expand to include:

  • Determine and recommend computer software or hardware required to install new systems or applications or alter existing systems/applications. Diagnose hardware and custom off-the-shelf software problems and replace defective components or design software fixes.

  • Analyze, isolate, and solve complex system problems utilizing technical resources. Diagnose and remedy computing system failures, both hardware and software.

  • Prepare written instructions for users and IT staff which are clear and effective. Train users to work with computer systems and programs. Prepare reports and memoranda regarding complex automation issues with a focus on the reader.

Qualification

The successful candidate should have thorough knowledge of the installation and maintenance of networked PC-based workstations under Windows 10 and Windows 7 in a Windows 2008/2012 Active Directory network. Skill in the use of maintenance of standard office equipment, such as copiers, personal computers, printers, scanners, and LAN switches is required. Ability to interact effectively with others, provide customer service and resolve difficulties while complying with regulations, rules and procedures is required. The successful candidate must be able to display professional and positive demeanor and appearance appropriate for a court environment (business/office wear-professional). A+ certification and MCSA certification or equivalent experience preferred. Basic knowledge of audio/video systems, and VOIP phones is a preferred. Other experience preferred includes supporting a diverse user base in word processing, spreadsheet and database applications. College degree is preferred. As a condition of employment, the selected candidate must successfully complete a background investigation with periodic updates every five years thereafter.

General Experience

Compensation and classification level will be set based on the work experience, qualifications, and salary history of the successful candidate. To qualify at a CL 24, an applicant must have one year of specialized experience equivalent to work at the CL 23 level. To qualify at a CL 25, an applicant must have one year of specialized experience equivalent to work at the CL 24 level. To qualify at a CL 26, an applicant must have one year of specialized experience equivalent to work at the CL 25 level. Candidates must have one year of experience at the next lower classification level.

Specialized Experience

Specialized experience is closely related to the work of the position and demonstrates the knowledge, skill, and ability to successfully perform the duties of the position. Experience related to data processing, automation and data communications functions, applications, systems terminology and methodology may qualify as specialized experience.

Benefits

The United States District Court offers a generous benefits package to full-time, permanent employees. Further details regarding Federal benefits may be viewed at: http://www.ilnd.uscourts.gov/Pages.aspx?page=benefits

How To Apply

Consideration will only be given to those who apply through the court's online applicant tracking system and provide a cover letter and resume by November 20, 2018. To view openings and to apply, visit our applicant tracking system at: ILND Jobs

Due to the volume of applications received, the Court will only communicate with those applicants who will be interviewed. Applicants selected for interviews must travel at their own expense and relocation expenses will not be reimbursed.

Prior to appointment, the finalist candidate will be required to satisfactorily complete a criminal background investigation. The Court requires employees to adhere to a Code of Conduct which is available upon request. Direct deposit is required for payment of compensation for employees. Employees of the District Court, Northern District of Illinois are excepted service appointments. Employees are considered at-will and are not covered by federal civil service classifications or regulations.

In order to be eligible for employment, applicants must meet one of the following requirements:

  • U.S. citizen;

  • Person who owes allegiance to the U.S. (i.e., nationals of American Samoa, Swains Island, and the Northern Mariana Islands);

  • Person admitted as a refugee or granted asylum who has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or

  • Lawful permanent resident (i.e., green card holder) who is seeking citizenship. A lawful permanent resident "seeking citizenship":

(a) May not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen);

(b) Must apply for citizenship within six months of becoming eligible; and

(c) Must complete the process within two years of applying (unless there is a delay caused by the processors of the application).

The Court reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PC Help Desk Technician (Field Position)

Lettuce Entertain You Enterprises

Posted 2 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 Job Description PC/HELP DESK TECHNICIAN (Field Position) Opening at Lettuce Entertain You Restaurants … Join Our Corporate Team! Lettuce Entertain You Restaurants is seeking a PC/Help Desk Technician. This field position will be part of our IT team which supports 100+ onsite and offsite locations in 8 states. Responsibilities will include providing support to our restaurants and corporate office in these areas: PC, network, email, smart phones and maintenance of servers. The PC/Help Desk Technician will also provide IT support via our Help Desk system. Our ideal candidate will be a dedicated, high-energy person who is eager to grow with our team. NOTE: This field position requires 75% local Chicago travel. Candidates will commute to multiple locations in the Chicago area (city and suburban) and must be extremely flexible with scheduling, including weekend on-call availability. The PC / Help Desk Technician will be based out of the Chicago and Morton Grove offices. EOE. E-Verify. REQUIREMENTS * 2+ years of experience * Experience with server maintenance * Knowledge of PC repair and troubleshooting * Open availability for scheduling including weekend on-call availability * Ability to commute using employee-provided vehicle to multiple locations in a timely manner, frequently transporting, lifting & loading equipment up to 50 lbs (NOTE: Field position with 75% travel – both Chicago city/suburban and out-of-state.) Help desk experience and/or A+ certification are a plus, but not required. Military or field tech experience is also a plus. We Offer: * Competitive pay * Restaurant discounts * Blue Cross/Blue Shield medical/dental insurance * Domestic partner benefits * Vision plan * 401(k) * Employee assistance program (EAP) * Pre-tax transit benefit (where applicable) * Training, development & advancement opportunities * Paid time off including holiday, vacation, sick days, parental leave * And more Lettuce Entertain You Restaurants is an Equal Opportunity Employer.We Participate in E-Verify. POSITION SUMMARY: Provide support to stores and corporate office with Mainframe, PC hardware/software and all networking. ESSENTIAL FUNCTIONS (Other duties will be assigned as needed) Must be willing and able to do the following: * Coordinate/Perform necessary calls on PC hardware. * Assist in site preparation of PC acquisitions. * Assist in maintaining inventory of all equipment located at stores. * Clean/Coordinate cleaning of all PC equipment. * Assist in the defining and obtaining of PC software and hardware. * Install/Upgrade new software. * Provide customer and technical support by tracking issues via the LEYE Help Desk System. * Provide IT staff with information as to software/hardware issues and trends. * Route and assign tickets to the appropriate IT team member. * Coordinate all cell phone and Blackberry configuration (set-up). * Basic troubleshooting and training for cell phone and Blackberry users. * Perform minor upgrades to Blackberry Server and software as needed. * Create and delete mailboxes and maintain the security permissions. * Troubleshoot e-mail problems on client computers. * Maintain security policies for cell phone/blackberry users. * Troubleshoot the remote access connectivity problems for stores and if required visit the store in person. * Evaluate software/hardware to future use by stores or Corporate Office. * Maintain confidentiality of passwords, company records and information. * Communicate cordially, effectively and clearly with all employees, managers, partners, corporate staff and coworkers * Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction. * Perform more than one task at a time. * Maintain a positive pleasant, attitude every shift. * Accept direction and constructive criticism from management. * Perform calmly and effectively in an extremely busy and stressful work environment. * Be available to work a variety of days and shifts, including weekends and increased work schedules * Work in a confined, crowded space of variable noise and temperature levels. * Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. GENERAL RULES Must be willing and able to do the following: * Get along with others and be a team player. * Follow all uniform and appearance guidelines as befitting the image for the position and the Corporate Office. * Refrain from smoking for the duration of the shift. * Arrive to work on time and in ready to work condition. * Follow all rules, policies, procedures and conditions of employment outlined in the Employee Handbook. * May not work under the influence of alcohol or any illegal drugs. * May not resort to any type of violence, discriminatory or harassing behavior. * Must successfully pass a drug and alcohol test within 90 days of hire date, where applicable. Failure to abide by these and any other conditions of employment of the company set forth elsewhere can subject an employee to disciplinary action up to and including termination. Accessibility varies by location Lettuce Entertain You Enterprises Chicago IL

PC Systems Administrator

United States Courts