PC Systems Administrator

United States Courts Chicago , IL 60602

Posted 3 months ago

Announcement Number: 2019-5 Court: US District Court Northern District of Illinois City, State: Chicago, IL Court Website: http://www.ilnd.uscourts.gov/ Permanent Position: Permanent Job Grade: CL 24-01 to CL 26-61 Minimum Salary: $40,488 Maximum Salary: $80,058 Closing Date: 11/20/2018 Link to Original Job Post: https://www.governmentjobs.com/careers/uscourtsilnd Position Description

The United States District Court, Northern District of Illinois, is now accepting applications for a PC Systems Administrator. Consideration will only be given to those who apply through the court's online applicant tracking system and submit a cover letter and resume. To apply, please see "Notice to Applicants" listed below.

Applicants who previously applied for the PC Systems Administrator 2018-39 position will be considered and do not have to re-apply.

POSITION OVERVIEW

The United States District Court for the Northern District of Illinois is currently seeking applicants for a PC Systems Administrator. The PC Systems Administrator performs work related to workstation and server administration, end-user support, system and application maintenance and troubleshooting, and computer security. The incumbent is responsible for recommending, planning, and installing new systems, products, and applications. The successful candidate will work in a team environment providing support to the staff of the U.S. District Court under direction of the Systems Supervisor.

POSITION DUTIES AND RESPONSIBILITIES

Core responsibilities include:

  • Provide judges and court staff support for computer hardware and software.

  • Solve routine computer system problems such as network login, printers, equipment failures, missing files, software operation, and customization questions, virus reports, basic technical support of telephone systems, court technology, mobile devices, and audio/visual systems, and help train new staff.

  • Customize equipment and software for the individual user needs and follow-up to ensure operational capability.

  • Handle court staff requests regarding computer set up and needs and to provide follow-up to the user to verify their understanding of how the equipment and software function.

  • Install or assist in the installation and operation of new or revised releases of programs on Windows PC's and laptops such as Adobe Acrobat, VPN Software, Lotus Notes, MS Office and Office 365, and mobile devices (including but not limited to Apple iPhones, iPads, and Android OS based devices).

  • Designs, configures, and implements computer hardware and operating system software.

  • Develops the standard guidelines to assist in the use and acquisition of software and the protection of any vulnerable information.

  • Provide information and assistance to court staff via the IT help desk.

  • Troubleshoot and provide guidance on technical program problems while logging assistance requests and prioritizing the user's subsequent assistance.

  • Assist in maintaining inventory tracking system by keeping the Systems Manager apprised of the status of parts, supplies, and equipment that may need replenishing. Prepare equipment for disposal that is no longer serviceable.

  • Prepare and maintain documentation for automated programs, maintain contact with other IT staff to remain knowledgeable of developments, user techniques, and programs.

  • Assist with office and chambers moves, adds or changes by reconfiguring and reconnecting equipment in new locations.

  • Set up desktop applications, routine hardware maintenance of standard office equipment and LAN switches.

  • Assist in the configuration of audio/video systems and VOIP phones, connect and troubleshoot automation equipment, assist with the development of disaster recovery plans, create macros and templates in both WordPerfect and Microsoft Word.

  • Assist IT Security Officer and Systems Manager in researching and drafting IT security policies.

  • Perform Security Awareness training for court staff and be responsible for editing the monthly Security Awareness Newsletter

  • Performs other duties as assigned.

At the higher-grade levels, duties will expand to include:

  • Determine and recommend computer software or hardware required to install new systems or applications or alter existing systems/applications. Diagnose hardware and custom off-the-shelf software problems and replace defective components or design software fixes.

  • Analyze, isolate, and solve complex system problems utilizing technical resources. Diagnose and remedy computing system failures, both hardware and software.

  • Prepare written instructions for users and IT staff which are clear and effective. Train users to work with computer systems and programs. Prepare reports and memoranda regarding complex automation issues with a focus on the reader.

Qualification

The successful candidate should have thorough knowledge of the installation and maintenance of networked PC-based workstations under Windows 10 and Windows 7 in a Windows 2008/2012 Active Directory network. Skill in the use of maintenance of standard office equipment, such as copiers, personal computers, printers, scanners, and LAN switches is required. Ability to interact effectively with others, provide customer service and resolve difficulties while complying with regulations, rules and procedures is required. The successful candidate must be able to display professional and positive demeanor and appearance appropriate for a court environment (business/office wear-professional). A+ certification and MCSA certification or equivalent experience preferred. Basic knowledge of audio/video systems, and VOIP phones is a preferred. Other experience preferred includes supporting a diverse user base in word processing, spreadsheet and database applications. College degree is preferred. As a condition of employment, the selected candidate must successfully complete a background investigation with periodic updates every five years thereafter.

General Experience

Compensation and classification level will be set based on the work experience, qualifications, and salary history of the successful candidate. To qualify at a CL 24, an applicant must have one year of specialized experience equivalent to work at the CL 23 level. To qualify at a CL 25, an applicant must have one year of specialized experience equivalent to work at the CL 24 level. To qualify at a CL 26, an applicant must have one year of specialized experience equivalent to work at the CL 25 level. Candidates must have one year of experience at the next lower classification level.

Specialized Experience

Specialized experience is closely related to the work of the position and demonstrates the knowledge, skill, and ability to successfully perform the duties of the position. Experience related to data processing, automation and data communications functions, applications, systems terminology and methodology may qualify as specialized experience.

Benefits

The United States District Court offers a generous benefits package to full-time, permanent employees. Further details regarding Federal benefits may be viewed at: http://www.ilnd.uscourts.gov/Pages.aspx?page=benefits

How To Apply

Consideration will only be given to those who apply through the court's online applicant tracking system and provide a cover letter and resume by November 20, 2018. To view openings and to apply, visit our applicant tracking system at: ILND Jobs

Due to the volume of applications received, the Court will only communicate with those applicants who will be interviewed. Applicants selected for interviews must travel at their own expense and relocation expenses will not be reimbursed.

Prior to appointment, the finalist candidate will be required to satisfactorily complete a criminal background investigation. The Court requires employees to adhere to a Code of Conduct which is available upon request. Direct deposit is required for payment of compensation for employees. Employees of the District Court, Northern District of Illinois are excepted service appointments. Employees are considered at-will and are not covered by federal civil service classifications or regulations.

In order to be eligible for employment, applicants must meet one of the following requirements:

  • U.S. citizen;

  • Person who owes allegiance to the U.S. (i.e., nationals of American Samoa, Swains Island, and the Northern Mariana Islands);

  • Person admitted as a refugee or granted asylum who has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or

  • Lawful permanent resident (i.e., green card holder) who is seeking citizenship. A lawful permanent resident "seeking citizenship":

(a) May not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen);

(b) Must apply for citizenship within six months of becoming eligible; and

(c) Must complete the process within two years of applying (unless there is a delay caused by the processors of the application).

The Court reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice.


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PC Systems Administrator

United States Courts