PC Support

ESSENTIAL FUNCTIONS

• Answer help desk phone and input support issues into tracking system.

• Troubleshooting and repair PC software and hardware issues.

• Setup and installation of computer workstation.

• Knowledge of Microsoft Windows 10 and 11.

• Knowledge of Microsoft Office Platforms

• Knowledge of Adobe Acrobat software

• Deploy operating system image to PC's.

• Setup and Deploy CISCO VOIP Phones and accessories

• Research and investigate virus warnings

• Deploy mobile devices, cell phones, tablets, and parts scanners.

• Travel between locations to install or repair hardware and software

ADDITIONAL FUNCTIONS

• Assist IS Manager, Network Administrator, DBS Administrator with installation and maintenance of routers, switches, servers, cabling, phones, and other IT hardware as needed.

• Diagnose printer malfunctions and notify third party managed print provider.

• Support rotating on call schedule.

• Other duties as assigned.

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

• Minimum of high school graduate or equivalent.

• Have a valid driver's license and must be insurable under the company insurance policy.

• Minimum one (1) year of hands-on experience supporting personal computers in a business environment or may be substituted with education

• Solid understanding of personal computer systems and software.

• Experience with Microsoft Windows operating systems, Microsoft Office and antivirus software.

• Basic Understanding of the Apple iOS and Android mobile operating system platforms

• Ability to learn Caterpillar and third-party software applications.

• Ability to learn and adapt quickly to new developments in personal computer technology

• Professional oral and written communication skills required.

• Company supplied MSHA training may be required to support users at mine site locations.

• Must obtain Genie Lift certification

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

• Material and equipment directly used: Personal computer, computer terminal, and peripherals.

• Office environment requiring professional dress and appearance.

• Sit 6-8 hours.

• Use hand for repetitive fine manipulation.

• Viewing computer screens for extended periods.

• Must be able to lift up to 50 pounds.

• Climb several flights of stairs.

• Work in boom or scissor lift