PC Support Technician

Job Description

Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth, KC team.

• Must be a US Citizen

• Non-remote (relocation incentive available)

The PC Support Technician will support the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6 at Fort Leavenworth, KS. The PC Support Technician will provide various computer hardware and software services to end users ensuring the seamless operation of our government IT systems.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities:

• Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.

• Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications.

• Install, set up or relocate, configure, troubleshoot, and support PC/server hardware and software.

• Install and configure software upgrades; configure and perform tuning of operating systems to enhance PC performance.

• Install and configure network interfaces and Internet connections

• Diagnose network cable and configuration problems.

• Installs and maintains specialized software, including performing setup functions.

• Coordinate support with the local Network Enterprise Center.

• Services support tickets for Training Management Directorate (TMD) users.

• Implement and design an organization-wide set of standards for the implementation of future and existing information systems.

• Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.