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PC Support Technician

Expired Job

Jacobs Engineering Annapolis , MD 21401

Posted 3 months ago

"The PC Support Technician position supports the Jacobs' work performed for the Anne Arundel County Office of Information Technology (OIT) located in Anne Arundel County offices in Annapolis, Maryland. The selected candidate will work in County-owned facilities Monday-Friday during normal business hours, and additionally for infrequent on-call support during weekday evenings and/or weekends as requested by the County."

The PC Support Technician position duties include the following job responsibilities:

  • Perform software (application and operating system) and hardware installations (including all necessary configurations) for County-owned equipment to include, but not limited to PCs, laptops, printers/copiers, peripherals, and mobile devices, and County-used software applications

  • Perform problem resolution activities for County-owned hardware, including, but not limited to PCs, laptops, printers, and peripherals, and County-used software applications

  • Provide Help Desk support

  • Provide end-user support to County employees for County-owned PC hardware and County-used software applications, including providing written documentation

  • Provide on as-needed basis technical advice to County employees pertaining to desktop information technology

  • Support the installation of a CAD software upgrade

Successful candidates will have the following minimum qualifications:

  • This position requires an Associate's degree with 3 years of related experience or 5 total years of related experience.

  • At least two (2) years of completed undergraduate level coursework in information technology or computer science

  • At least two (2) years' experience in PC installation/configuration/troubleshooting personal computers and software applications

  • Demonstrated experience with performing printer repairs

  • Documented experience with Dell and/or HP HW/Dell and/or HP certifications

  • Demonstrated superior customer service, oral, and written communication skills;

  • Must have own transportation to be used between County office sites, and possess a valid driver's license

The selected candidate must obtain the following certifications:

  • Help Desk Institute (HDI) Customer Service Representative (CSR) (within 60 days of hire, as scheduled by employer)
  • ITIL Foundations (within one year of employment, as scheduled by employer)

Essential Functions

Physical Requirements

Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

Work Environment

Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%).

Equipment and Machines

Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.

Attendance

Attendance is critical. The selected candidate will work in County-owned facilities Monday-Friday during normal business hours (typically between 8:00 a.m. to 5:00 p.m. Eastern), and additionally for infrequent on-call support during weekday evenings and/or weekends as requested by the County.

Other Essential Functions

Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain a favorable background investigation. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.


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PC Support Technician

Expired Job

Jacobs Engineering