General Atomics (GA), and its affiliated companies, is one of the world's leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.
General Atomics is seeking an extremely motivated individual to join our team as a supervisor of Workspace Client Technology Services WS(CTS). This position is responsible for overseeing and managing the daily operations associated with maintaining, analyzing, upgrading, troubleshooting and repairing computer systems, hardware, software and peripherals devices. Plans and directs subordinate activity to achieve assignments using established guidelines, procedures and policies. Develops documentation and reports to reflect department activities. Participates in the selection, retention and development of personnel including interviewing, performance appraisals and promotion recommendations.
DUTIES AND RESPONSIBILITIES:
Provides daily leadership and supervision of IT systems, resources and associates to ensure efficient, effective and timely service delivery, technical support, customer service and project implementation.
Monitor and effectively provide metrics which convey progress and sustainment of Workspace Support individual, team and project KPIs and Service Levels.
Participates in the development of organizational objectives and ensures achievement of the objectives.
Develops, implements and monitors standard procedures for the timely and accurate completion of assign tasks.
Identify opportunities for performance improvement, defining standard operating procedures and best practices while applying them to the daily work, also training customers on new devices and technologies
Partner with Service Desk operations to help deliver greater efficiency through shift left implementation.
Researches and evaluates new leading-edge technologies including software, hardware which can attribute to decreasing manual overhead during operations.
Develops short and long-term strategies to improve service offerings and user experience
Represents the department as a prime contact with internal senior management and external representatives.
Participates in the selection, retention and development of personnel including interviewing, performance appraisals and promotion recommendations; develops programs and procedures for the training of personnel.
Maintains the strict confidentiality of sensitive information.
Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company.
Expected to work in a safe manner in accordance with established operating procedures and practices additional functions of other duties as assigned or required.
Performs other duties as assigned or required.
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.