PC Support Analyst II

ESSENTIAL FUNCTIONS:

Supports personal computers (OS, hardware, software), laptops, network printers, remote VPN users, wireless devices, Microsoft Office products, and desktop clients for internal Client/Server applications

Performs research and formulates recommendations related to feasibility, cost and product selectionUNDER GENERAL SUPERVISION

Prepares reports and completes special projects

Assists with feasibility studies and cost benefit analyses for systems development projects

Analyzes data, work, and information flow to assist in selection of software and hardware

Assists with management studies to improve program effectiveness and identify the need for implementation of office automation tools

Performs hardware, software and network support for PCs and PC-based peripherals

Receives and responds to calls from the Service Desk tracking system and provides support to users

Installs, integrates and configures new computer systems and hardware

Conducts basic technical diagnostics and deductive investigations for PC hardware, software and peripheral problems

Provides technical assistance and instruction to computer users

Performs related work

Associate's degree

Computer Science

Information Systems

Information Technology

Management Information Systems (MIS)

Related field

WORK EXPERIENCE

Two years of PC hardware configuration, installation and help desk experience

EQUIVALENCY

An equivalent combination of education and experience may be substituted

OTHER MINIMUM REQUIREMENTS

Must not have been convicted of a felony

Misdemeanor convictions will be considered on an individual basis

Must provide one's own source of transportation

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

Meets regular and punctual attendance standards and any special needs of the position as determined by management, including mandatory overtime and performing related work

Lifts and carries items weighing up to 30 pounds

Stoops, bends and reaches to install computer hardwareEOE

U31