Louisville-Jefferson Metro (Ky) Louisville , KY 40202
Posted 1 week ago
ESSENTIAL FUNCTIONS:
Supports personal computers (OS, hardware, software), laptops, network printers, remote VPN users, wireless devices, Microsoft Office products, and desktop clients for internal Client/Server applications
Performs research and formulates recommendations related to feasibility, cost and product selectionUNDER GENERAL SUPERVISION
Prepares reports and completes special projects
Assists with feasibility studies and cost benefit analyses for systems development projects
Analyzes data, work, and information flow to assist in selection of software and hardware
Assists with management studies to improve program effectiveness and identify the need for implementation of office automation tools
Performs hardware, software and network support for PCs and PC-based peripherals
Receives and responds to calls from the Service Desk tracking system and provides support to users
Installs, integrates and configures new computer systems and hardware
Conducts basic technical diagnostics and deductive investigations for PC hardware, software and peripheral problems
Provides technical assistance and instruction to computer users
Performs related work
Associate's degree
Computer Science
Information Systems
Information Technology
Management Information Systems (MIS)
Related field
WORK EXPERIENCE
Two years of PC hardware configuration, installation and help desk experience
EQUIVALENCY
An equivalent combination of education and experience may be substituted
OTHER MINIMUM REQUIREMENTS
Must not have been convicted of a felony
Misdemeanor convictions will be considered on an individual basis
Must provide one's own source of transportation
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Meets regular and punctual attendance standards and any special needs of the position as determined by management, including mandatory overtime and performing related work
Lifts and carries items weighing up to 30 pounds
Stoops, bends and reaches to install computer hardwareEOE
U31
Louisville-Jefferson Metro (Ky)