PC Support Analyst

GENERAL SUMMARY

Salary: $21.24/hr. minimum - $26.02/hr. midpoint (Depending on qualifications)

To perform a variety of complex administrative and technical functions for the operations and activities of the Information Technology Department including computer network administration and personal computer coordination.

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SUPERVISION

General supervision is provided by the Senior PC Support Analyst.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• All behaviors comply with the Code of Conduct & Rules of Behavior outlined in chapter 8 of the General Government Policies and Procedures Manual.

• Adheres to assigned work schedule as outlined in city and department attendance policies and procedures.

• Perform PC hardware, software and operating system installation, configuration, upgrades, troubleshooting, repair, one-on-one training, telephone support and similar activities of moderate difficulty with little or no direct supervision.

• Set up and support desktop and laptop computers, printers, off-the-shelf software, custom software, dial up and IP network connections and security.

• Confer with end users to determine types of hardware and software required to achieve specific goals.

• Participate in evaluating new hardware and software, and related standards.

• May write small applications and utilities using Java, Visual Basic, perl, or other scripting languages.

• May require learning basic LAN or other system administration skills.

• Maintain regular and punctual attendance in accordance with the normally scheduled hours of work.

• Drive to and from destinations as assigned by Supervisor.

MINIMUM JOB REQUIREMENTS

EDUCATION

• Associates Degree or accredited technical school certificate in personal computer and/or network support, or a certificate of competency in personal computer and/or network support.

• Four years experience providing personal computer and/or network support in an information technology environment may substitute for the Associates Degree/Certification requirement.

EXPERIENCE

• None.

CRIMINAL HISTORY

When assigned to Criminal Justice Information Services Data

Employee will not have record of being convicted of a Class B or higher misdemeanor in the past 10 years in order to work with and view Criminal Justice Information Services data.

LICENSES AND CERTIFICATES

• Possession of a validdriver's license.

WORK SCHEDULE

• Monday - Friday 8:00am to 5:00pm CST.

• Hybrid telecommute possible after probationary period with Director approval.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

This position does not require a physical for employment.

Applicants with disabilities meeting the job requirements and capable of performing the essential functions of the job, either on their own or with reasonable accommodations, are encouraged to apply.