Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

PC Refresh Technician

Expired Job

Apex Systems, Inc. Chicago , IL 60290

Posted 2 months ago

This job was posted by : For more information, please see:

Position Summary:
nThe Technical Support Specialist position requires a person with exceptional customer service skills, strong technical abilities, and the ability to prioritize and multitask during high-pressure situations.

The role is to act as a point of contact for end users to receive support and maintenance within the organization's desktop computing environment. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required. This position partners with other Information Technology teams staff to troubleshoot issues outside of Desktop Supports immediate responsibility or skill set.n

Key Responsibilities:
n Dedicated to providing high end customer servicen Should be very technical, but be able to bridge the gap and explain Technology to Non-Technical usersn Takes personal ownership over problemsn Performs desktop and laptop system deployments including hardware and software configurationn The ability to support Windows 7/Windows 10/Mac OS X/ iOS and the operating systems native tools and applicationsn Coordinate and perform workstation movesn Utilizes incident management system to receive, track and close support requestsn Maintain and repair computer hardware and peripheralsn Support with the Microsoft Office suite with an emphasis on Outlook support within an Office 365 environmentn Configure and deploy Cisco IP phonesn Imaging desktops or laptops with SCCM 2012n Using Active Directory to reset user passwords and moving computer objects to their respective OUsn Using SCCM to remote control and support 120 remote locationsn

Qualifications & Requirements:
n Excellent knowledge and understanding of information technology principlesn Self-starter and tenacious problem solvern Ability to work on a team and independentlyn Excellent communication, verbal, and writing skillsn Ensure that the Information Services department is consistently project in a positive light with business usersn Ability to react to high pressure dynamic changing environmentsn After hours supportn AirWatch, ServiceNow, SCCM, and JAMF experience a plusnEEO EmployernApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .nVEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
PC Systems Administrator

United States Courts

Posted 7 days ago

VIEW JOBS 11/8/2018 12:00:00 AM 2019-02-06T00:00 Announcement Number: 2019-5 Court: US District Court Northern District of Illinois City, State: Chicago, IL Court Website: http://www.ilnd.uscourts.gov/ Permanent Position: Permanent Job Grade: CL 24-01 to CL 26-61 Minimum Salary: $40,488 Maximum Salary: $80,058 Closing Date: 11/20/2018 Link to Original Job Post: https://www.governmentjobs.com/careers/uscourtsilnd Position Description The United States District Court, Northern District of Illinois, is now accepting applications for a PC Systems Administrator. Consideration will only be given to those who apply through the court's online applicant tracking system and submit a cover letter and resume. To apply, please see "Notice to Applicants" listed below. Applicants who previously applied for the PC Systems Administrator 2018-39 position will be considered and do not have to re-apply. POSITION OVERVIEW The United States District Court for the Northern District of Illinois is currently seeking applicants for a PC Systems Administrator. The PC Systems Administrator performs work related to workstation and server administration, end-user support, system and application maintenance and troubleshooting, and computer security. The incumbent is responsible for recommending, planning, and installing new systems, products, and applications. The successful candidate will work in a team environment providing support to the staff of the U.S. District Court under direction of the Systems Supervisor. POSITION DUTIES AND RESPONSIBILITIES Core responsibilities include: * Provide judges and court staff support for computer hardware and software. * Solve routine computer system problems such as network login, printers, equipment failures, missing files, software operation, and customization questions, virus reports, basic technical support of telephone systems, court technology, mobile devices, and audio/visual systems, and help train new staff. * Customize equipment and software for the individual user needs and follow-up to ensure operational capability. * Handle court staff requests regarding computer set up and needs and to provide follow-up to the user to verify their understanding of how the equipment and software function. * Install or assist in the installation and operation of new or revised releases of programs on Windows PC's and laptops such as Adobe Acrobat, VPN Software, Lotus Notes, MS Office and Office 365, and mobile devices (including but not limited to Apple iPhones, iPads, and Android OS based devices). * Designs, configures, and implements computer hardware and operating system software. * Develops the standard guidelines to assist in the use and acquisition of software and the protection of any vulnerable information. * Provide information and assistance to court staff via the IT help desk. * Troubleshoot and provide guidance on technical program problems while logging assistance requests and prioritizing the user's subsequent assistance. * Assist in maintaining inventory tracking system by keeping the Systems Manager apprised of the status of parts, supplies, and equipment that may need replenishing. Prepare equipment for disposal that is no longer serviceable. * Prepare and maintain documentation for automated programs, maintain contact with other IT staff to remain knowledgeable of developments, user techniques, and programs. * Assist with office and chambers moves, adds or changes by reconfiguring and reconnecting equipment in new locations. * Set up desktop applications, routine hardware maintenance of standard office equipment and LAN switches. * Assist in the configuration of audio/video systems and VOIP phones, connect and troubleshoot automation equipment, assist with the development of disaster recovery plans, create macros and templates in both WordPerfect and Microsoft Word. * Assist IT Security Officer and Systems Manager in researching and drafting IT security policies. * Perform Security Awareness training for court staff and be responsible for editing the monthly Security Awareness Newsletter * Performs other duties as assigned. At the higher-grade levels, duties will expand to include: * Determine and recommend computer software or hardware required to install new systems or applications or alter existing systems/applications. Diagnose hardware and custom off-the-shelf software problems and replace defective components or design software fixes. * Analyze, isolate, and solve complex system problems utilizing technical resources. Diagnose and remedy computing system failures, both hardware and software. * Prepare written instructions for users and IT staff which are clear and effective. Train users to work with computer systems and programs. Prepare reports and memoranda regarding complex automation issues with a focus on the reader. Qualification The successful candidate should have thorough knowledge of the installation and maintenance of networked PC-based workstations under Windows 10 and Windows 7 in a Windows 2008/2012 Active Directory network. Skill in the use of maintenance of standard office equipment, such as copiers, personal computers, printers, scanners, and LAN switches is required. Ability to interact effectively with others, provide customer service and resolve difficulties while complying with regulations, rules and procedures is required. The successful candidate must be able to display professional and positive demeanor and appearance appropriate for a court environment (business/office wear-professional). A+ certification and MCSA certification or equivalent experience preferred. Basic knowledge of audio/video systems, and VOIP phones is a preferred. Other experience preferred includes supporting a diverse user base in word processing, spreadsheet and database applications. College degree is preferred. As a condition of employment, the selected candidate must successfully complete a background investigation with periodic updates every five years thereafter. General Experience Compensation and classification level will be set based on the work experience, qualifications, and salary history of the successful candidate. To qualify at a CL 24, an applicant must have one year of specialized experience equivalent to work at the CL 23 level. To qualify at a CL 25, an applicant must have one year of specialized experience equivalent to work at the CL 24 level. To qualify at a CL 26, an applicant must have one year of specialized experience equivalent to work at the CL 25 level. Candidates must have one year of experience at the next lower classification level. Specialized Experience Specialized experience is closely related to the work of the position and demonstrates the knowledge, skill, and ability to successfully perform the duties of the position. Experience related to data processing, automation and data communications functions, applications, systems terminology and methodology may qualify as specialized experience. Benefits The United States District Court offers a generous benefits package to full-time, permanent employees. Further details regarding Federal benefits may be viewed at: http://www.ilnd.uscourts.gov/Pages.aspx?page=benefits How To Apply Consideration will only be given to those who apply through the court's online applicant tracking system and provide a cover letter and resume by November 20, 2018. To view openings and to apply, visit our applicant tracking system at: ILND Jobs Due to the volume of applications received, the Court will only communicate with those applicants who will be interviewed. Applicants selected for interviews must travel at their own expense and relocation expenses will not be reimbursed. Prior to appointment, the finalist candidate will be required to satisfactorily complete a criminal background investigation. The Court requires employees to adhere to a Code of Conduct which is available upon request. Direct deposit is required for payment of compensation for employees. Employees of the District Court, Northern District of Illinois are excepted service appointments. Employees are considered at-will and are not covered by federal civil service classifications or regulations. In order to be eligible for employment, applicants must meet one of the following requirements: * U.S. citizen; * Person who owes allegiance to the U.S. (i.e., nationals of American Samoa, Swains Island, and the Northern Mariana Islands); * Person admitted as a refugee or granted asylum who has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or * Lawful permanent resident (i.e., green card holder) who is seeking citizenship. A lawful permanent resident "seeking citizenship": (a) May not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen); (b) Must apply for citizenship within six months of becoming eligible; and (c) Must complete the process within two years of applying (unless there is a delay caused by the processors of the application). The Court reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice. United States Courts Chicago IL

PC Refresh Technician

Expired Job

Apex Systems, Inc.