PC Maintenance Technician

The Department of Business Services at the University of Virginia (UVA) seeks applications for PC Maintenance Technician for Cavalier Computers. Over its first two hundred years, the University of Virginia has been at the forefront of producing global citizen leaders, groundbreaking research and scholarship, and world-class patient care.

As the University enters its third century, we continuously seek to define and redefine ourselves, motivated by our shared passion for discovery, innovation, community, service, and social justice. One of the University's top priorities is to create a living, learning, and work environment that supports-and challenges-our academic community. To achieve its mission, the University must be a place in which all faculty, students, and staff are active participants in its work, where those groups historically excluded from participation in University life are present in numbers that prevent isolation of the spirit and of the mind, and where each individual is conscious of how they contribute to the creation and dissemination of knowledge that enhances the well-being of our community, our state, our nation, and the world.

Please note this is a restricted position, contingent on continued funding, department need, and performance.

The University of Virginia Bookstore, Cavalier Computer division's PC Maintenance Technicians troubleshoot and resolve end-user hardware and software problems and ensure correct operation of personal computers and peripheral equipment. They address complex problems and will use experience and judgment in selecting among authorized procedures, seeking assistance when significant deviations are proposed, or when unprecedented problems arise.

They assist senior staff in developing approaches to problem-solving and anticipating issues. They may train or provide guidance to less experienced staff members. Their interactions are with fellow team members and coordinating team members; students, faculty, or staff clients; and external vendors or service providers. Incumbent possesses strong customer service and organizational skills.

Responsibilities:

• Troubleshoot Windows and Apple mobile/desktop systems hardware and software problems for customer systems. Perform hardware repairs on Windows and Apple mobile/desktop systems. Use troubleshooting skills and experience to identify, research and resolve all technical problems that may occur in the operation of computer systems

• Troubleshoot and resolve cell phone hardware and software issues including part replacement for Apple and Android phones.

• Work directly with customers to resolve computer or phone issues using positive, outgoing customer service skills by communicating in-store, receiving incoming calls and responding to e-mails. Document solutions and repairs in work order tracking system. Use store inventory procedures to obtain replacement hardware parts.

• Support personal computer processes and provide technical and operational assistance in the use of personal computers and PC software.

• Assist in management and maintenance of computer and software license records, asset lists, etc.

• In addition to the above job responsibilities, other duties may be assigned.

MINIMUM REQUIREMENTS:

• Education:  High School Diploma/GED

• Experience: 1-year relevant experience

Anticipated Hiring Range: $16 - $17.31 hourly, commensurate with education and experience. This is a non-exempt level, benefited position. For more information on the benefits at UVA, visit hr.virginia.edu/benefits.

This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment.

To Apply:

Please apply online, and search for R0061066. Internal applicants must apply through their UVA Workday profile by searching 'Find Jobs.' Complete an application online with the following documents:

• Resume

Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents will not receive full consideration.

References will be completed via UVA's standardized process Skill Survey. A total of five references will be requested via SkillSurvey during the final phase of the interview process.

For questions about the application process, please contact Melanie Sponaugle, Academic Recruiter, at unw5dq@virginia.edu.

For more information about UVA and the Charlottesville community please see http://www.virginia.edu/life/charlottesville and https://embarkcva.com/.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.

We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.