PC Maintenance Technician
As a PC Maintenance Technician for KBR, you will provide direct customer service and technical support to users as required via phone, e-mail, on-line systems and in person. A typical day may involve any of the following:
Provide professional and personal assistance to clients in answering inquiries, locating information and analyzing technical requirements at a moment's notice.
Provide desk-side information technology support to U.S. Army war-fighter customers/users at a military installation.
Provide professional and prompt responses to users for problem resolution, in person, verbally and in writing.
Configure and install PCs, network printing devices, peripherals and software, including physical attachment of equipment to network.
Install and maintain peripheral equipment such as printers, modems, scanners, etc.
Install, configure and maintain network applications and application distribution systems.
Ensure system security in compliance with customer policy including virus protection.
Utilize tools sets such as Symantec Ghost, Active Directory, Remote Desktop, etc.
Operate audio/visual equipment such as Video Teleconferencing devices, projectors, and presentation hardware.
Your dedication to customer service and solid work ethic will result in support that meets or exceeds the customer's needs and ultimately, delivery of services that enable personnel to accomplish the mission at hand.
Must be able to meet 8570 certification requirements. Must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment. Must be familiar with desktop operating systems, office applications, hardware installation/troubleshooting and have some knowledge of network operating systems and hardware. Must be customer service oriented and have a strong work ethic. Must be able to work both independently and as an effective team member. Must be prompt and courteous at all times. Must have excellent communication skills including verbal, written, and telephone etiquette.
Associates Degree with 4 years of experience OR 6 years of experience in lieu of degree. An active secret security clearance is desired. Familiarity with Windows 10, virtual desktops; experience in DOD environment is desired.
Requirements in order to be considered:
Intermediate-Interim Clearance, Sec + or higher, OS, cert within 30 days, some desktop support experience
Scheduled Weekly Hours: