The PC/LAN Technician is responsible for the day to day performance and operation of both PC and LAN hardware and software. The PC/LAN Technician installs, configures, troubleshoots, and repairs computer workstations and local area networks, monitors performance, diagnoses and resolves problems. The PC/LAN Technician provides accurate, timely and creative solutions to end-user computer and network problems. The PC/LAN Technician adheres to standard IT practices and techniques and follows established escalation processes for more complex problems.
Assists with the installation and maintenance of local infrastructure equipment which may carry data, voice and video communications to defined standards.
Coordinates with internal and external partners as required.
Participates on call rotation as needed including nights and weekends.
Installs, configures, troubleshoots, and repairs Windows or Macintosh desktop and laptop computer systems, peripheral equipment and mobile devices.
Escalates unresolved issues in a timely manner.
Configures and maintains Windows or Macintosh standard applications and networking software, diagnosing and solving hardware and software problems.
Delivers exceptional customer service, proactively setting expectations with customers and following up appropriately.
Manages service request queue and resolves daily hardware and software service and support requests.
Adheres to established service level agreements.
Thoroughly document work performed in ticketing system.
Maintains and tracks inventories of hardware for desktops, laptops, thin clients and peripherals in the appropriate systems.
Completes project tasks as assigned.
Meets project dates are met.
Schedules installations/ upgrades and provides system maintenance in accordance with IT procedures.
Works on site specific department projects and/or sub-projects.
Implements approved operating system enhancements and recommends system modifications to reduce user problems.
Interacts with other support groups to restore service and /or identify and correct end-user computing problems.
Escalates more complex problems/issues up the chain appropriately in a timely manner.
High School Diploma or GED required.
1-3 Years PC/LAN Technical Experience.
Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines.
General knowledge of Microsoft Operating systems, especially XP, Windows 7 and Microsoft Office.
Apple computers and operating systems.
Networking switches and data networks.
IP telecommunications systems.
Audio Visual Systems.
Good communications skills.
Previous customer service experience preferred.
Ability to prioritize and handle multiple tasks.
Possess in-depth knowledge of the tools and processes required by the role.
Functions in complex environments with minimal direction.
Solid individual performance while partnering with others.
Works well through self-directed effort.
Shares knowledge in area of expertise.
May serve as a technical subject matter expert.
May provide technical assistance to resolve operating issues.
ABOUT THE DEPARTMENT
Responsible for enhancing our digital user experience through research, design, content and technology, we work with teams across the organization to create holistic and meaningful experiences for members. A passionate group of highly skilled UX specialists, we have expertise ranging from design to taxonomy, content, front-end development and usability. Our focus is on defining and creatively addressing the needs of our clients and patients, and building an amazing digital experience. Bring your expertise to an organization that is not just improving experiences but patients' lives at the same time.
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is an equal opportunity employer/disability/veteran