PC Laboratory And Network Technician

East Stroudsburg University is hiring a PC Laboratory and Network Technician! Located in the beautiful Pocono Mountains of Pennsylvania, ESU's proximity to New York City and Philadelphia provides convenient access to internships, careers and social activities. Just minutes from campus are the country's largest water parks, scenic Delaware Water Gap Recreation Area, Appalachian Trail, and other opportunities for recreational fun.

As the PC Laboratory and Network Technician, you will need to think creatively and be comfortable maintaining, troubleshooting, and supporting ESU's computer laboratories and network infrastructure. You will be an active member of the computing and communication services team and will work closely with the Director to ensure that all computer equipment, software, and network systems are functioning correctly to support all campus community members research and activities. You will thrive in this role if you like combining your computer science background and technical experience with pc/network support, all while serving as a first point of contact for IT-related inquiries delivering timely and effective solutions to customers. To be successful in this role the applicant must possess experience with various software applications, a strong working knowledge of network protocols and troubleshooting, along with excellent communication skills. Furthermore, the role requires the candidate to have proven problem solving and organizational skills.

Your normal hours will be Monday to Friday 8:00 am to 4:30 pm, but you may have to flex your schedule from time to time based on the needs of the business to be a true PC Laboratory and Network Technician. When our team shows up for work, they are energized and motivated to succeed all while being the most crucial piece to keeping the ESU operations humming.

What Will I Do At ESU? (AKA Essential Duties)

• Provide technical support for hardware and software issues in computer labs, including troubleshooting PCs, printers, scanners, and other peripherals.

• Deliver first-level technical support to users via phone, email, and in-person, addressing hardware, software, and network-related issues.

• Diagnose and troubleshoot issues with PCs, laptops, printers, mobile devices, and other peripherals, as well as software applications and network connectivity.

• Monitor and maintain the institution's network infrastructure, meeting connectivity and performance standards.

• Assist with advanced network troubleshooting, configuration of network devices (such as switches, routers, and firewalls), and support for network services (such as DNS, DHCP, and VPN).

• Install and configure new hardware, software, and network components, including operating systems, applications, and network configurations, as needed.

• Maintain an inventory of all laboratory and network equipment, ensuring that stock levels are adequate and that all items are properly tagged and documented.

• Assist users with account setup, password resets, software installations, and system updates.

• Aid students, faculty, and staff with technical issues and provide guidance on the use of laboratory equipment, software, and network resources.

• Implement and maintain security protocols to protect laboratory equipment, network infrastructure, and data, including installing antivirus software and conducting regular system scans.

• Maintain accurate records of maintenance, repairs, network configurations, and support requests, and produce regular reports for the Director of Computing and Communication Services.

• Conduct training sessions for students and faculty on the proper use of laboratory equipment, software, and network resources.

• Ensure that all laboratory and network activities comply with institutional policies and relevant regulations.

• Other Duties as Assigned.

What We're Looking For (AKA Qualifications)

• Associate's degree in computer science, Information Technology, Network Engineering, or a related field.

• At least 1 year of experience in a technical support role, preferably within an educational environment, with a focus on both PC and network support.

• Proficiency in Windows and Mac operating systems, experience with various software applications, strong network protocols and troubleshooting knowledge, and experience with laboratory management and network management software are a plus.

• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

• Problem-Solving: Excellent troubleshooting and problem-solving skills with a proactive approach to identifying and resolving issues.

• Ability to work collaboratively with faculty, staff, and students, as well as independently when needed.

• Able to read, write, and comprehend English; able to follow verbal instructions.

• Experience with Word, Excel, Teams required.

Preferred Qualifications:

• Bachelor's degree in computer science, Information Technology, Network Engineering, or a related field.

• 2-3 years of experience in a technical support role, preferably within an educational environment, with a focus on both PC and network support.

• CompTIA A+, CompTIA Network+, Cisco Certified Network Associate (CCNA), Microsoft Certified IT Professional (MCITP), or other relevant certifications are highly desirable.

What We Offer

• Outstanding benefits package including benefits such as medical from date of hire, retirement contributions, employee wellness program, and paid leave

• Salary: Based on Experience

• Living by the Warrior Code:

• Accountable for One's Actions

• Committed to Self-Growth

• Willing to Sacrifice for the Greater Good

• Positive, Honest, and Loyal

• Respectful of the Environment and Community

• Dedicated to Empowering Others

We believe diversity, inclusion and belonging is key for our teams.

Much like our academic programs, we are proud to foster a workplace that is unique to higher education. As an organization focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring others.

And yes, legal made us spell this out…

Must be at least 18 years old and be able to read and write English. Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment. We are proud ESU is an equal opportunity employer. For more information on President Long's 10-point plan, click here: https://www.esu.edu/president/10-action-plan.cfm