PC Helpdesk Support Engineer

Description & Requirement

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About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.

Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

Overview:

Competitive Computing, Inc. (C2), A Xerox Company, is seeking a PC Helpdesk Support Engineer to join our expanding team in Washington County, VT. As a PC Helpdesk Support Engineer, you will have familiarity with end-user devices focused on PC and Windows 10 clients as well as familiarity with Macs, tablets, smartphones a plus. Responsibilities will include providing deployment, support, and repair services for end-user computing environments for our clients.

Responsibilities:

• Participate as part of a team responsible for the end-to-end delivery of infrastructure solutions to meet customers' business needs, focused on end-users and end-user computing devices

• Collaborate routinely with customer-nominated representatives to accomplish assigned tasks

• Deploy, support, and repair end-user computing for our clients' end-users

• Provide excellent customer service directly to our clients' end-users

• Work with customers ranging from small to enterprise-level environments

• Stay up to date regarding changes in technology

• Transporting, setting up, and installing media equipment and audiovisual support tools, including speakers, monitors, cameras, and equipment racks.

• Setting up and performing electrical wiring, programming, and basic construction according to layout diagrams and schedules.

• Running tests on videos, audio, and signals and troubleshooting any problems that arise.

• Meeting clients' standards by handling equipment malfunctions and executing a flawless event.

• Disassembling equipment, wiring, and support tools in a safe manner.

• Performing inventory management on equipment, wiring, and accessories.

• Carrying out any cleaning, maintenance, or repairs on audiovisual equipment.

• Generating expense reports for management.

Desired Skills:

• Associate or Bachelors Degree in Information Technology or in Audio Visual Technology or extensive related field experience

• 2-4 years of hands-on PC hardware experience

• Dell EMC tech direct certified

• Ability to diagnose and resolve technical problems, both hardware and software

• Ability to deploy batches of PCs in adherence of a master rollout procedure and schedule

• Well organized and works collaboratively with attention to detail and documentation

• Thrive in a fast-paced, multi-faceted environment requiring multi-tasking and time management

• Confident, yet willing to seek advice from teammates or vendor partners

• Develop and maintain a high level of competency with supported technologies

• Dell and Apple industry certifications

• Experience and skills in many of the following areas:

• PC deployment and helpdesk tools

• Troubleshooting / scanning

• PC image rollouts

• Patch management

• Ticketing system for tracking and managing trouble tickets

• Microsoft Windows Operating Systems

• Microsoft products including Microsoft 365

• PC, server and network hardware and software

• Active Directory and Group Policy management awareness

• Anti-virus and malware tools

• LAN / WAN / Wireless networking hardware and software

• VMware Virtual Infrastructure and storage solutions a major plus

• In-depth working knowledge of camera and lighting techniques.

• Strong working knowledge of audiovisual editing equipment and software.

• Excellent computer and troubleshooting skills.

• Creativity, attention to detail, and flexibility.

• Strong communication, customer service, and organizational skills.

• The ability to sit or stand for long periods of time.

• Physical fitness to transport and set up heavy equipment.

• Good hearing and eyesight.

• Excellent customer relationship skills

• Effective communication skills

• Ability to adapt in a fast-paced team environment

• Proficient in Microsoft Office

Requirements:

• Valid Driver's License with a relatively clean driving record

• Frequent local travel to clients for meetings and onsite work

• Prolonged periods of sitting at a desk and working on a computer

• Must be able to lift 15 pounds at a time

Benefits and Compensation:

• Competitive compensation

• Comprehensive benefits offerings (including medical, dental, vision, life insurance)

• Retirement Plan - 401k

• Paid holidays, personal choice days, and paid time off

• A culture that offers flexibility and a healthy work life balance

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