PC Field Technician

Shi International Corp. Austin , TX 78719

Posted 4 months ago

About SHI

Innovative Solutions. World Class Support.

Headquartered in Somerset, NJ, SHI International Corp. has transformed itself from a $1 million "software-only" regional reseller into a $8.5 billion

  • global provider of technology products and services. Privately-held and under the guidance of its current ownership since 1989, SHI has experienced tremendous growth in size and scope. Its organic growth and over two decades of stability are a direct result of backing a highly-skilled, tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals.SHI offers custom IT solutions for every aspect of your environment from software and hardware procurement to deployment planning, configuration, data center optimization, mobility and IT asset management.SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI's goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day.

What SHI Can Offer:

  • World Class Facility includes on site gyms, restaurants and community events

  • Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy

  • Work in an up-beat, creative, and fun environment

  • Benefits, include medical, vision, dental, 401K, and flexible spending

  • Supportive Management and Leadership

Job Description/Overview

This is a remote position that will require maintenance, troubleshooting, repair of computer systems, and deployment support for Seat Management customers. Hardware platforms include Dell, HP, Microsoft, and Fujitsu devices. This position will require daily travel from the candidate's home location to the various customer locations within the region.

Responsibilities/Job Function

  • Communicate with customer and SHI personnel on repair Complete repairs within specific timeframes Manage workload through Salesforce App Order and return defective parts as needed Assist in PC Deployment Projects as needed Assist with PC Moves as needed Maintain parts inventory Attend regular team meetings

Qualifications/Minimum Skills Required

  • A+ certification required Desktop, Laptop, and Tablet troubleshooting and repair Knowledge of Microsoft OS. Must have excellent customer service skills. This is a remote position so the candidate must have the ability to work independently in the field without constant supervision. PC Deployment experience Knowledge of Dell, HP, Fujitsu, and Microsoft hardware platforms preferred

#LI-ST1

Equal Employment Opportunity M/F/Disability/Protected Veteran Status


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PC Field Technician

Shi International Corp.