ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide assistance to the Account Executive as needed on prospective customers. Depending on the type of submission, it may include entering information in the computer from current policies or other information provided by the client for the submission to markets. It may include meeting with the client along with the account executive.
Prepare submissions to insurance markets for review by Account Executive/Supervisor.
Send submissions to insurance markets and negotiate renewal, as directed by Account Executive/Supervisor.
Maintain and follow timelines for renewal process.
Provide service to existing clients. Communicate with customers by phone or in person to assist them with questions, problems, changes, certificates, or other issues concerning their account.
Contact client for updated renewal information, order loss runs, and update applications and/or spreadsheets for marketing. Assist account executive and in-house marketing department as necessary. Take care of requests for any additional information that may be requested by various markets.
Prepare, process, review and monitor various documents such as policies, renewals, applications, changes, endorsements, binders, contracts, & audits, etc. to insure accuracy; and preventions of errors and omissions.
Support the sales function through account rounding of existing accounts (new lines of coverage/limits, gaps, and upgrades) by referring new sales opportunities to Account Executives and/or other departments.
Enter data in computer system for policies and endorsements. Maintain suspense system. Scan and attach polices and endorsements in computer. Attach spreadsheets for Statement of Value, automobile fleet lists, etc.
Invoice transactions for premiums, agency fees, company fees, taxes, etc. and other accounting related functions. Prepare spreadsheets for allocation of premium when requested by client.
On surplus line accounts, check requirements by state and make sure state guidelines are followed for surplus lines business with regard to approved carriers, taxes, fees, completion and filing of documents, etc., in order to avoid fines that may be imposed by states.
Assist with and/or complete coverage analysis for review by Account Executives.
If assigned responsibility, mentor Assistant Account Managers and review work for Assistant Account Managers.
Prepare renewal presentations to clients, with assistance from Account Executive and/or Assistant Account Manager.
Coordinate additional services with Claims, Loss Control, Management Liability and/or Benefit groups.
If available, meeting the responsibilities listed above can be coordinated with an Assistant Account Manager but ultimate responsibility still lies with the Senior Account Manager.
Perform other tasks as assigned by management.
EDUCATION AND/OR EXPERIENCE
Bachelor's degree plus a minimum of 7 years of industry experience and 5 years in a Senior Account Manager role; or an equivalent combination of education and experience.