Putnam Community Medical Center, a 99-bed, acute care facility, located at 611 Zeagler Drive, in Palatka, provides the latest technology with the assurance of highly trained, caring professionals to the residents of Putnam County. The hospital serves North Central Florida with a full complement of quality healthcare services while maintaining cost-effectiveness.
The hospital provides individualized care directed to the specific needs of each patient. Putnam Community Medical Center offers a 10-bed Intensive/Critical Care Unit, Step-Down Care Unit, Cardiac Cath Lab, medical and surgical units, family birthplace center, and a 24-hour emergency department. We also provide inpatient and outpatient rehabilitation services.
Support PCMC's hallmarks of service excellence and quality for all job responsibilities
Under the direction of the Director, Material Management, the Switchboard Operator Coordinator is responsible for supporting businesses by operating switchboards and connecting callers to the appropriate person. May operate PBX, or private branch exchange switchboards, or voiceover Internet protocol switchboards.
Work at switchboards at a variety of businesses and handle outgoing, interoffice or incoming calls.
Operate PBX or private branch exchange switchboards to facilitate connections.
Take and relay messages.
Announce when visitors arrive.
Relay important information.
Handle emergency calls.
Assist customers in making telephone calls.
Assist callers with other questions.
Help callers make long-distance or local calls.
Operate telegraph equipment
Provide customers with area codes, telephone numbers and other information.
Place a person-to-person call.
Perform receptionist functions as needed.
Handle all directory assistance queries
MINIMUM QUALIFICATIONS REQUIRED
Education: High school graduate or equivalent preferred.
Experience: Experience in operating a switchboard, experience leading and coordinating staff.
Other Minimum Qualifications:
Ability to change shifts, hours on a permanent or temporary basis.
Ability to communicate effectively and respectfully.
Ability to exhibit excellent customer service.
Ability to supervise in stressful situations, while remaining calm and professional.
Ability to read, write, and understand English.
An EEO/AA Employer M/F/V/D. Tobacco Free Campus