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PBX Operator--Front Desk San Antonio - Riverwalk

Expired Job

La Quinta Inns Inc San Antonio , TX 78245

Posted 2 months ago

PBX Operator opportunity, to work on a Full-Time basis. This position would serve as a 1st and 2nd shift PBX Operator.

The PBX Operator is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy .Be available to work at the front desk when needed.

General Requirements

  • Maintain a warm and friendly demeanor at all times.

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Maintain regular attendance in compliance with Wyndham /La Quinta Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

  • Comply with Wyndham /La Quinta Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to cross-train in other hotel related areas.

  • Must be able to maintain confidentiality of information.

  • Must be able to show initiative, including anticipating guest or operational needs.

  • Perform other duties as requested by management.

Fundamental Requirements

  • Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to standard operating procedures.

  • Take and deliver messages according to standards.

  • Maintain guest privacy at all times.

  • Provide information about the hotel.

  • Be familiar with emergency procedures.

  • Perform call accounting, if applicable.

  • Be familiar with VIP procedures.

  • Be able to provide accurate directions to the hotel.

  • Be familiar with the surrounding area of the hotel.

  • Send/receive guest faxes.

  • Serve as radio dispatcher, maintaining proper radio procedures.

  • Record and relay all guest requests and verify completion.

  • Maintain daily activity log.

  • Establish and maintain efficient filing system of guest registration cards.

  • Process wake up calls per the guest's request.

  • Maintain clean work area.

EDUCATION/EXPERIENCE:

MINIMUM EDUCATION:

  • High school diploma or equivalent required.

  • Must be able to fluently speak, read, write and understand English.

  • Must possess and maintain valid licenses and/or certifications which are job related and required by law.

  • At locations which operate a hotel courtesy van/shuttle, must possess and maintain a valid, current, non-restricted driver's license if required to drive. Must also possess and maintain an acceptable driving history.

MINIMUM EXPERIENCE:

  • Previous hotel or customer service experience is preferred but not required.

MINIMUM SKILL REQUIREMENTS:

  • Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities.

  • Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals.

  • Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner.

  • Excellent telephone skills particularly related to customer service and sales.

  • Must be able to work with and secure sensitive and/or confidential material and information.

  • Must be able to properly and confidently operate basic office software, machines and devices including computers, company issued hand-held electronics, copier, printers, etc.

  • Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance.

  • Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions.

  • Must work well under pressure and remain calm during stressful situations.

  • Must possess solid organizational skills with the ability to simultaneously prioritize multiple priorities and/or projects in a fast-paced environment.

  • Requires regular contact with other departments, supplying or seeking information on specialized matters.

LQ Management L.L.C. provides equal employment opportunities to applicants and employees without regard to race, creed, color, religion, sex, age, sexual orientation, gender (including gender identity and gender expression), pregnancy (including childbirth or related medical conditions, and breastfeeding), marital status, registered domestic partner status, ancestry, national origin, citizenship status, uniformed services status, veteran status, genetic information, disability, or any other status protected by law.


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PBX Operator--Front Desk San Antonio - Riverwalk

Expired Job

La Quinta Inns Inc