PBX Operator PRN

HCA Richmond , VA 23234

Posted Yesterday

Henrico Doctors' Hospital is a 340-bed community hospital offering a full range of healthcare services. We are a Level II Trauma facility, offering specialized vascular surgery, Neurosurgery, a comprehensive certified stroke center, orthopedics and groundbreaking diagnostic imaging. We're also a national trendsetter in kidney transplants through the Virginia Transplant Center and as part of the Virginia Institute of Robotic Surgery; we lead the state in minimally-invasive procedures with da Vinci robotic-assisted surgeries.

The PBX Operator PRN will:

  • Promptly answers all incoming and assist in placing out-going calls.

  • Overhead pages appropriate personnel.

  • Responds to code phone or code wall panel alarms, which takes priority over any calls except the fire alarm, making sure that appropriate personnel are notified.

  • Monitors fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.

  • Responsible for greeting all hospital visitors and providing accurate hospital directions; and locates

  • patient room numbers in the computer system and directs visitor appropriately and appropriately handles

  • hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.

  • Places and processes long distance and Watts Line Calls for various departments and doctors' offices.

  • Assists patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.

  • Responsible for processing, forwarding and delivery of patient mail and flowers with assistance from volunteer staff.

  • Keeps current files on daily PBX operations.

  • Responsible for completion of miscellaneous assignments that may include copying of ID's and insurance cards and the like under the Director of the Director of Security.

  • Performs other related duties incidental to the work described herein.

EXPERIENCE

Preferred 2 to 5 years experience switchboard operator/customer service experience.

EDUCATION

Preferred High school diploma/GED. Medical terminology a plus.


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PBX Operator PRN

HCA