PBX Operator Prn, Cvmc

Lifepoint Hospitals Richlands , VA 24641

Posted 5 months ago

Operates the facility phone system to relay incoming, outgoing and interoffice calls. Responsible for efficiently answering, screening and routing incoming calls.

Essential Functions:

  • Answer incoming calls in a timely and professional manner

  • Assist the public in a professional manner

  • Overhead page

  • Responsible for overhead paging the codes and the procedure(s) to follow once code is called (notifying key individuals and documenting type of code on log sheet)

  • Maintain communication with Engineering when alarm(s) triggers or equipment malfunctions

  • Maintain communications with Security to promote a more secure facility

  • Maintain on-call schedules for use; Physician & Hospital Department specific

  • Maintain beeper list and beeps physician and/or personnel accordingly

  • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues

  • Attends department meetings, education sessions and hospital specific training programs

  • Practices and adheres to the "Code of Conduct" philosophy and Mission and Value statement of the Hospital

  • Supplies appropriate information to callers regarding patients within facility and HIPAA guidelines

  • Performs other duties as assigned

Education: High school diploma or equivalent required.

Required Skills:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

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PBX Operator Prn, Cvmc

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