PBX Operator

IBC San Antonio , TX 78245

Posted 1 week ago

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time

Department:
1140 Call Center

Job Summary:

The Laredo PBX operator responds to incoming calls in a timely manner and directs callers to appropriate destination providing smooth, clear and professionally courteous communication practice. Provides administrative support for the Laredo Call Center.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

  • Process incoming calls, obtains necessary information to transfer calls to department, personnel and/or extension.

  • Provides administrative support to call center department by distributing information, documents, and other materials as needed.

  • Other duties as assigned.

SKILLS

  • Bilingual in English and Spanish

  • Time Management

  • Service Orientation

  • Active Learning

  • Speaking

  • Social Perceptiveness

  • Ability to navigate easily on basic computer functions

EDUCATION & EXPERIENCE

High School diploma or GED
6 months experience in an office environment


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PBX Operator

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