Eldorado Resorts, Inc. Bettendorf , IA 52722
Voted Area's Best Casino by 2017 Quad-City Times Reader's Choice! Situated across from the beautiful Mississippi River, the Isle Casino Hotel Bettendorf offers an exciting gaming experience for all players. The Isle is Iowa's largest hotel complex with a 24-hour casino, three restaurants, meeting space, marina and 500 fabulous Team Members! The casino features approximately 1,000 slots and video poker machines, as well as 20 of the latest table games including EZ Baccarat. The Isle Casino Hotel Bettendorf and Quad-Cities Waterfront Convention Center are the preferred destinations for corporate groups and weddings with over 40,000 square feet of event space in our beautifully decorated ballrooms. For more information, visit www.islebettendorf.com and follow us on Facebook, Instagram and Twitter.
Answer external and internal calls to/within the property in a prompt, courteous and efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer multi-line telephone, screen and direct calls to appropriate area in addition to recording and relaying messages accurately and efficiently.
Knowledgeable of upcoming events and promotions.
Provide information to callers (special events, food options, television programs etc.)
Provide general administrative and clerical support to Front Desk, Valet and VIP departments.
Maintain various logs and reports.
Dispatch for necessary departments via radio.
Maintain strict confidentiality.
Other duties as assigned
Strong verbal and written communication skills in addition to be able to hear clearly.
Experience operating a computer, switchboard, 2-way radio and facsimile machine.
Ability to work under frequent time pressure in an interruptive environment.
Must be able to obtain and maintain a valid state gaming license.
EDUCATIONAL AND EXPERIENCE REQUIREMENTS
High School Degree or equivalent
Minimum one year experience in telephone operations or switchboard operations is preferred.
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-one properties in eleven states, including Colorado, Florida, Illinois, Iowa, Louisiana, Mississippi, Missouri, Nevada, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado's properties feature approximately 22,000 slot machines and VLTs, 640 table games, over 7,000 hotel rooms and nearly 14,000 of the best Team Members in the industry. On April 16, 2018, the Company announced that it entered into an acquisition agreement for Tropicana Entertainment Inc. with the transaction expected to close in the 2018 fourth quarter.
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information, please visit www.eldoradoresorts.com.