Voted Area's Best Casino by 2017 Quad-City Times Reader's Choice! Situated across from the beautiful Mississippi River, the Isle Casino Hotel Bettendorf offers an exciting gaming experience for all players. The Isle is Iowa's largest hotel complex with a 24-hour casino, three restaurants, meeting space, marina and 500 fabulous Team Members! The casino features approximately 1,000 slots and video poker machines, as well as 20 of the latest table games including EZ Baccarat. The Isle Casino Hotel Bettendorf and Quad-Cities Waterfront Convention Center are the preferred destinations for corporate groups and weddings with over 40,000 square feet of event space in our beautifully decorated ballrooms. For more information, visit www.islebettendorf.com and follow us on Facebook, Instagram and Twitter.
JOB SUMMARYHandles group, third-party and VIP guest reservations.
ESSENTIAL DUTIES & RESPONSIBILITIES
Answers inbound telephone calls where transactions range from account inquiries and complimentary requests to complex hotel, dining, event and entertainment reservations for VIP customers
Extends complimentary services to casino players when appropriate and within established guidelines
Utilizes discretionary comp authority to satisfy customer requests and resolve disputes.
Answers phone calls from internal resources (hosts, player development, sales, executive, etc.) and handles reservations and comp-issuance work.
Handles hotel cashiering duties in the form of posting and refunding advanced deposits, etc.
Creates and maintains group master accounts
Inputs group rooming lists as needed
Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Skill in preparing and maintaining records, running reports, and responding to correspondence.
Previous reservations, hospitality or sales experience preferred.
High School Diploma or GED equivalent preferred.
Ability to obtain and maintain a valid state gaming license.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Ability to sit for long periods of time.
May be subject to smoking environment, moderate noise and bright lights.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-eight properties in thirteen states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado's properties feature approximately 27,500 slot machines and VLTs and 800 table games, over 12,500 hotel rooms and nearly 20,000 of the best Team Members in the industry!
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com.
Eldorado Resorts, Inc.