PBX Operator

Overview

At Dignity Health, living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (DH-YRMC), now part of CommonSpirit Health, is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career.

• Our exceptional benefits package includes:

• Competitive compensation

• Flexible scheduling

• Career growth opportunities

• Tuition reimbursement

• Relocation assistance for eligible positions

What started as a simple community hospital, is today a state-of-the-art healthcare system with two acute care hospitals, a network of primary and specialty care clinics, outpatient health and wellness centers, cardiac diagnostic centers, and outpatient medical imaging centers.

As you build your career at DH-YRMC, you'll find Prescott is an inspiring place to live, work, and enjoy the outdoors.

• It is an inviting community with bygone charm and modern amenities.

• Local residents enjoy four spectacular seasons, while the area offers nearly year-round sunshine for any outdoor adventures.

• The carefree, relaxed lifestyle offers short commute opportunities, so you can focus on your career and your family.

Dignity Health-Yavapai Regional Medical Center extends this feeling with a strong sense of family, security, and belonging. Our compassion and commitment to quality care have earned awards, such as the Stroke Care Excellence Award (2022), Neuroscience Excellence Award (2021, 2020), and America's 100 Best Hospitals for Stroke Care Awards (2020, 2021) and have placed us at the top of the charts in community and nationwide in healthcare. Come experience the incredible quality-of-life that Dignity Health-YRMC and Prescott have to offer! #hellohumankindness

• Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Join our team at Dignity Health to take advantage of this amazing opportunity!

Responsibilities

The PBX Operator coordinates on-duty activities involving computer and telephony systems and is able to quickly and kindly answer and appropriately route incoming calls. The incumbent communicates clearly and professional to achieve desired goals and takes on additional projects and duties as assigned.

Qualifications

Minimum

• High School Diploma/GED

• Two years PBX operator, customer service, or hospital related experience

• Strong Computer skills and very good typing skills are required

• Strong verbal and interpersonal communication skills are required

• Must be able to multi-task and prioritize during high stress situations (code scenarios). Comfortable and clear speaking voice

• Experienced with MS Office applications including MS Outlook

Preferred

• Prefer some college level education

• Preferred proficiency with MS Outlook, Word, and Excel

• Three years customer service experience, preferably in a hospital PBX or high volume call center environment is desired

• Experience in the hospital setting is preferred

• English/Spanish bilingual desired