Namely Atlanta , GA 30301
Payroll/Time & Attendance Business Analyst at Namely (View all jobs)
Namely is looking for a Payroll/Time & Attendance Business Analyst who will act as liaison among internal stakeholders to analyze, document, communicate and validate business and system requirements specific to Namely Payroll and Time & Attendance. This role is central to helping manage multi-client impacting issues, as well as prioritizing escalations and functionality builds that directly impact product efficiency and the client experience within Namely. You'll also play a central role in partnering with the Enablement team within operations to help strengthen internal and client knowledge on complex product questions and help drive communication as well as training requirements based on business need.
Act as a business owner of the Namely Payroll/Time & Attendance products. Represent the needs of users, clients and internal stakeholders
Drive best best practices leveraging your subject matter expertise to engage with engineering, product, and other stakeholders across the organization
Partner closely with the HRIS/Benefits Business Analyst on feature and support releases and site outages that span across the Namely product suite
Participate in process improvement with payroll ops
Facilitate and lead internal User Acceptance Testing (UAT) activities to ensure delivery of high-quality features and functionality within the Namely product suite: create/execute UAT test cases; serve as project manager for Beta releases; collaborate closely with engineers and QA teams
Perform data analysis to support evaluation of system defects to develop requirements for new functionality
Produce analysis reports for leadership that highlight trends in top issues / cases, escalations, and troubleshooting requests for the period in Payroll, T&A, and Compliance. Incorporate root causes as well as recommendations on how to resolve
Using data, determine priority of product requests; act as the point of contact to develop manual workarounds related to product gaps and socialize with internal stakeholders and clients
Conduct impact analysis of product and support releases on business processes
Manage client impacting escalations (i.e. bugs and other critical platform issues); liaise with Product and Engineering teams to ensure resolution, collaborate with leaders on client outreach and communication requirements
Drive organizational readiness in prep for new products and features prior to rollout in partnership with the Enablement team; act as a reviewer/SME for external communications and documentation
Capture and reflect the voice of the customer and/or Namely Operations in the business requirements
Build and maintain strong peer relationships across the organization
Nice to Have
Experience in the product development life cycle
Experience with SaaS enterprise solutions
Namely is the first HR, payroll, and benefits platform employees actually love to use. People are at the center of everything we dofrom our platform to our staff. Why join us? We believe every company and every employee deserves a great workplace, supported by HR technology they use and love. Most importantly, we believe in giving you the tools you need to do the best work of your career.
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