Corporate Bethesda , MD 20810
This is a temporary position offering 40 hrs/wk. Assignment runs from date of hire through 12/31/18 with possible extension.
The Senior Project Manager will be responsible for development, delivery and change management related to cross-functional technology business management processes and applications across the Information Technology organization. In partnership with other areas of the IT Business Management organization and the broader IT organization, this individual will drive metrics adoption and process improvement across the Marriott IT environment.
Education and Experience
7+ years relevant experience in business and IT operations.
Undergraduate degree or equivalent experience/certifications.
Experience in developing metrics programs in a business or IT organization.
Experience in developing executive level presentations and scorecards.
Experience in financial analysis and budget management.
Experience with development or continuous improvement of business processes.
Experience with business requirements analysis and user support, ideally for metrics reporting systems.
Knowledge of Technology Business Management practices.
Knowledge of business strategy development
Knowledge of ITIL and CObIT processes.
Demonstrated ability to work independently and with others.
Excellent oral and written communication skills.
Excellent analytical skills.
Excellent listening skills and interpersonal skills.
CORE WORK ACTIVITIES
Develops and contributes to the rollout of training, job aides and other change management materials for IT enabling tools to promote the effective utilization of IT Metrics
Contributes to the development of processes and procedures to validate that quality, customer satisfaction, and productivity measurements are tracked and reviewed on a regular basis and in a comprehensive manner.
Contributes to program and processes to monitor fulfillment of deliverables/commitments.
Follows appropriate escalation processes to resolve issues.
Managing IT Metrics
Promotes the organizations awareness, understanding, and use of IT Metrics.
Contributes to the development of behavioral change management, communications and training as needed to drive metrics and tool adoption, implementation and compliance.
Maintains IT Standards reporting across the enterprise.
Maintains and facilitates compliance with defined IT Governance decision rights, standards and practices.
Collaborates with key stakeholder groups to validate the effectiveness of standard processes and continuously improves process quality.
Works with Marriott teams to ensure that process-related activities address company needs.
Resolves escalated issues.
Problem Solving and Decision Making
Building and Contributing to Teams
Driving for Results
Planning and Organizing
Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills
Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning
Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension
Listens to and understands information and ideas presented through spoken words and sentences.
o Reading Comprehension
Understands written sentences and paragraphs in work related documents.
Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.