Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Payroll Solutions Specialist- I

Expired Job

ADP Charlotte , NC 28201

Posted 2 months ago

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.


The Payroll Solutions Specialist supports Major Accounts Comprehensive Services Client users with Comp Payroll on WFN, PayX, ezLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems in other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.


  • Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provides application/navigation support.

  • Supports Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.

  • Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).

  • Assists and supports Clients with Payroll processing questions and issues and collaborates with Payroll Processing Representative to communicate updates, changes or issues from Clients to ensure timely and accurate payroll processing

  • Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.

  • Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.

  • Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.

  • Completes complex projects including:

  • Calculation updates, special reports, tax amendments, company setup, troubleshooting

  • PTO, OT, Double Time, etc. researches historical data for adjustments needed

  • Researches Benefit Accruals recalculates and imports corrections

  • Assists Client with tax changes for understanding, conducts research and follow-ups as needed

  • Works with RM to provide consultative support/ recommendations on optimizing utilization of product offerings. Participates in ongoing Client status calls and Implementation calls to review, understand and provide guidance on Payroll Setup and identify and resolve potential issues.

  • Proactively communicates and reaches out to Client base to identify any upcoming Company changes/updates and collaborates with Clients to address any issues or concerns.

  • Maintains CIT standard documentation for Clients - document needs to be continually updated based on Client details on payroll processing and should include Client expectations

  • Resolves issues from Quarter and Year-end error prevention notices by working with Client to determine corrections needed and generates details on changes needed for processing of additional payroll

  • Notifies Client Managers of tax related changes requiring employee level changes based on information provided from ADP Corporate for all Clients

  • Monitors Tax Registration Services once the Client is live - verifies tax registrations are live on statistical summary report and verifies that all jurisdictions are active and notifies Client as needed

  • Performs other related duties as assigned.

  • Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.


Experience: Minimum 2 years of Payroll Processing.

Education: Bachelors degree or equivalent education and experience

Preference will be given to candidates who have the following:

  • High-level payroll knowledge including payroll skills for processing client payrolls. Accuracy and dependability important since errors or omissions can directly impact client associate paychecks, and errors in reporting can also lead to penalty and interest payments for ADP.

  • Basic knowledge of payroll tax principles and wage and hour laws

  • Strong verbal and written communication skills

  • Ability to analyze and resolve problems through effective customer interface and communication

  • Must be able to work under time constraints to ensure that deadlines are met

  • Excellent Professional Customer Service Skills

  • Strong Organizational Skills

  • Strong Process and documentation skills

  • Strong Research Skills

  • Proficient in MS Office applications, especially Word and Excel Proficiency in using PC

  • Consultative Skills

Software in the Cloud. Experts on the Ground:

ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE Magazine, and recognized by Forbes as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Payroll Specialist

Aktiebolaget Electrolux

Posted 1 week ago

VIEW JOBS 11/3/2018 12:00:00 AM 2019-02-01T00:00 Performs a wide variety of record keeping and payroll processing activities, including computing wage and overtime payments, calculating and recording payroll deductions, processing special requests and processing terminations. Duties include balancing and controlling earnings and deduction totals, inspecting automated system output such as registers and standard reports, determining and correcting out-of-balance conditions, calculating military and jury duty pay, and processing garnishments and levies. Works under general supervision. May train less experienced payroll specialists and direct their daily work. ESSENTIAL DUTIES AND RESPONSIBILITIES * All daily activities relating to the payroll process, which includes the auditing and processing of payroll adjustments, manual checks, voids, reissues, stop payments, direct deposit, and termination checks. * Manage workflow to ensure all time and attendance and payroll transactions are processed timely and accurately * Manage garnishment administration including deduction setup and review of vendor remittances and returns. * Ensure tax compliance in all jurisdictions * Ensure compliance with Federal, State wage and hour laws * Create procedural documents for the payroll team * Process off-cycle check payments according to company policy and federal and state regulations * Research and verify discrepancies to assist other functional areas within the company * Assist with special projects and ad hoc reports when needed * Assist employees and management with questions, concerns or requests regarding payroll * Perform other job-related duties, as assigned Minimum Qualification * Minimum of 5 years OF experience processing multi-state payrolls * Bachelor's degree required * Certified Payroll Professional (CPP) designation preferred. * Experience with UltiPro or other SaaS preferred. * PC skills including proficiency in Microsoft Excel * Excellent mathematical and communication skills KNOWLEDGE, SKILLS, ABILITIES * Thorough understanding of multi-state tax laws and Wage and Hour laws and regulations * Ability to accomplish results within a fast-paced, multi-tasking environment * Ability to handle sensitive and confidential information with professionalism * Unquestionable ethics and integrity * Reliable and strong worth ethic * Ability to reason through data findings and use good judgment in making recommendations with minimal guidance * Ability to determine priorities and organize work * Ability to work in a collaborative team environment * "Can do" spirit with proactive mindset * Excellent communications skills (verbal and written * Strong customer service mindset * High attention to detail * Some general ledger accounting experience preferred Aktiebolaget Electrolux Charlotte NC

Payroll Solutions Specialist- I

Expired Job