Payroll Director

DHL Westerville , OH 43082

Posted 3 weeks ago

DPDHL's Global Business Services (GBS) HR Services is hiring a Payroll Director in Westerville, OH. Due to the increased growth, complexity, technological changes and demands within the payroll function, this role directs the overall operations, assesses the application of statutory requirements within the payroll function, ensures systems capability and capacity, provides weekly information enterprise-wide, participates in business objective projects, oversees implementations, and enhances business continuity efforts.

You are a highly experienced director who manages short to mid-term (1-3 years) design and execution of functional strategy and operational direction. The issues you've faced are often complex and require extensive investigation and analysis. You have advanced stakeholder management skills in a very complex stakeholder environment. Manage US and Canada HR Services departments (4 direct reports, total team size ~30 FTE) that includes multiple teams led by Managers and/or Team Leaders Your ability to communicate professionally (reading, writing, speaking) in Spanish is highly preferred.

Your Key Responsibilities Are To:

  • Direct accurate, complete and timely disbursement of payrolls to over 50k associates across three divisions and two countries (USA, Canada)

  • Direct compliance with internal deadlines along with statutory requirements related to the payroll function.

  • Develop processes and procedures within a strong internal control environment for the payroll function.

  • Define mechanisms to achieve accuracy, efficiency and adherence to timelines such as quality standards, ROI metrics and benchmarks.

  • Develop the payroll management/supervisory staff.

  • Serve as the relationship manager with outsourced service providers insuring continued and enhanced "value added" processes are considered and/or maintained.

  • Manage internal stakeholder relationships incl. preparation and execution of regular performance review meetings.

  • Oversee the Payroll department operating budget (9 mln USD) along with the budgets for outsourced services related to the payroll function.

  • Negotiate with 3rd parties in regards to services and cost

  • Influence internal stakeholders (Legal, Finance and HR); negotiate internal budget alignment

  • Ability to identify and implement process changes to technology tools and internal processes

  • Communicate and influence senior business leaders (VPs) outside of own job area to accept practices and approaches

  • Develop strong, trusting relationships with senior business leaders (VPs) across DPDHL

  • Cooperate with and coordinate 3rd parties e.g. external service providers

  • Support negotiations

Proficiency with HR Platforms & Systems

  • Ability to use HR information systems such as HRMS, Timekeeping, Talent, recruitment and engagement information systems to maximize the system capability with the data and reporting requirements of the function, focused on ensuring quality and usage of data in line with data protection and confidentiality guidelines.

  • Has deep knowledge of various HR information management systems.

  • Work with the business and facilitate HR subject matter experts to define new HR system requirements.

  • Effectively find solutions for complex HR, TM systems requirements and come up with innovative solutions to meet business needs.

  • Combine Performance & Talent Management system data with market analysis and global trends into digestible and applicable support for business and HR leaders.

  • Translate conceptual Business Intelligence requirements into tangible output to support strategic business decision making.

Quality & Control Management / HR Metrics

  • Ability to establish quality standards and controls for HR service delivery and product development. Ability to measure, interpret and report on a range of key performance indicators (KPIs), provide customer insight into utilization of HR services and operational performance on HR-related topics.. i.e., turnover, cost of turnover, cost of hiring, cost of training, etc. KPI knowledge (HR & Business).

  • Has deep knowledge of HR metrics to identify specific HR trends.

  • Analyze metrics results and identify HR trends.

  • Create further metrics / cross reference metrics data analysis.

  • Identify and deliver to customer service targets within a complex environment.

Operational Performance & Service Delivery

  • Ability to process subject matter expert (SME) for HR services, products and systems across the end-to-end employee lifecycle. Ability to interpret HR processes in order to explain, advice or coach employees and managers on HR services, products and systems.

  • Has deep knowledge and experience of data administration.

  • Manage databases/filing systems in an efficient and effective manner.

  • Has good knowledge of data protection and is able to plan and assign the access levels for data management.

  • Has sound knowledge of company HR processes and procedures and is able to apply in effective manner.

  • Has good understanding of the role HR Service Delivery plays and its interactions with other HR functions across the employee life cycle.

  • Manage workflow across different channels (telephone/email, etc.).

  • Apply performance measurement approaches in driving up business efficiency and process quality within work team.

Service Level, Knowledge Management & Continuous Improvement

  • Ability to define, agree, monitor and review levels of services provided against a Service Level Agreement (SLA) with business partners, managers and employees. Ability to fully use Customer Relationship Management (CRM) tool to ensure management of knowledge, policy documentation, terms and conditions and how-to guides. Ability to proactively identify process and service improvements as aligned with business partners and with positive effect on customer satisfaction.

  • Has deep knowledge and experience of Service Level Management.

  • Adhere to and identify variances on the levels of services provided against SLA.

  • Has deep understanding and experience of implementing service quality and process improvement methodologies.

  • Understands process automation and has experience on implementing RPA initiatives.

Relationship (Stakeholder) & Team Management

  • Ability to use interpersonal styles to create and sustain effective relationships with relevant business partners (e.g. suppliers, business partners, unions) and colleagues that allow for approaches that meet mutual goals and for addressing issues and conflict openly.

  • Build strong relationships of trust and advises key stakeholders.

  • Help team and others to navigate effectively around DPDHL in order to leverage the capabilities and contacts.

  • Resolve conflict effectively to an appropriate resolution and challenges others on all levels appropriately.

  • Offer support to help others so as to demonstrate their value and their willingness to invest in a longer term commitment.

Ability to understand needs, development potentials, strength & weaknesses of team members and derive appropriate and goal oriented measures to further development team members and team as a whole.

  • Understands the importance of diversity

  • Has experience leading teams and developing team members

  • Able to coach and provide feedback to foster growth

  • Open and honest communication skills to establish an atmosphere of trust, engagement and inclusion

Business Acumen (HR)

  • Understand business principles, language and the key commercial levers for the business. Use this understanding to contribute to business decision making. Recognize the importance of data analysis and interpretation in decision making.

  • Understands how to develop and implement mid to long term business plans and key commercial drivers and can articulate how they contribute to these areas.

  • Has an awareness of the different DPDHL divisions and on occasion will reach out to peers on specific projects.

  • Budget holder with responsibility for negotiating and delivering annual budget.

  • Responsible for making decisions within own area / budget responsibility. Likely to also provide advice or a view on decisions outside of own function.

  • Recognize the importance of data in the decision making process and ensures relevant facts are gathered. Is comfortable analyzing data and drawing conclusions.

  • Has experience in both US and Canada payroll operations

Your Background Includes:

  • Bachelor's Degree

  • HR certification

  • Experience more than 10 years

  • Exposure with more complex, relevant key aspects of HR processes including Talent, C&B, ER / IR, etc.

  • Previous experience partnering the business at a senior management and executive level in a complex environment e.g. multi-country / -customers

  • Team leadership - small to medium size teams

  • Prior budget management experience

  • Bilingual (Spanish speaking), preferred

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

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Payroll Director