Payroll Client Success Representative | HCM

With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

CBIZ is honored to be the recipient of several national recognitions for 2023:

• Best and Brightest Companies to Work for in the Nation

• Top Workplaces USA

• Best Places to Work in Insurance

• Best and Brightest Companies in Wellness

• Great Place to Work Certification

CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER).

Essential Functions and Primary Duties

• Assist internal and external clients with requests and problems in a timely manner

• Support inbound call queue handling client calls to process payroll, enter payroll information, and answer questions for clients in multiple states

• Learn and maintain knowledge of payroll processing system to develop a trusted relationship with our clients

• Responsible for payroll and audit functions of multiple clients

• Balance respective payrolls based on year-end calendar by defined due dates

• Prepare off-cycle payrolls and manual checks as necessary

• Input data into software within required deadlines accurately

• Manage email correspondence

• Record necessary changes/updates as appropriate

• Ensure all internal controls and procedures are followed for accuracy

• Additional responsibilities as assigned

Preferred Qualifications

• Bachelor's degree

• Minimum 2 years relevant work experience, preferably in the payroll TPA industry

Minimum Qualifications

• High School Diploma or GED required

• Acute detail and accuracy skills

• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally

• Excellent customer relation skills

• Proficient use of applicable technology

• Ability to work in a team environment as well as independently

• Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks

#LI-TW1 #LI-Hybrid