Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 55 offices around the U.S. and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies. PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.
PEND MANAGEMENT DESCRIPTION:
The payroll process is designed to house program specific business rules and service authorizations. Hours captured through the timesheet and invoice submittal process will be consolidated and processed against business rules. Payments that do not align with the business rules and other controls designed for the program will pend for review and additional action. The Pend Management team is responsible for the resolution of the issue of a pending timesheet or invoice and able to be paid in full.
Team lead would be expected to work on more complex programs with decision making. Associates defer to Team Lead with questions. Team Lead escalates, as appropriate to Specialist or Supervisor.
Expected to perform research of pending payments and document in an automated payroll and accounts payable environment
Responsible for coordinating workload of assigned clerks, and transaction problem resolution activities
Responsible for validation of employee timesheet and accounts payable invoices with standard performance metrics
Responsible for creating and maintaining transaction documentation for audit and internal control purposes
Responsible for assisting with development, implementation and evaluation of staff training program
ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as appropriate and necessary). The requirements listed below are ranked in order of importance and are representative of the knowledge, skill, and/or abilities required to do the job successfully. Include appropriate references to quantitative abilities, computer skills, writing skills, research skills and general attributes. (Note: It may be helpful to use the PCG performance evaluation tool as a reference point.)
Research and Resolve pending payments
Verify all paperwork and necessary documentation have been received and entered accurately
Reconcile and troubleshoot timesheets and transaction reports
Be able to maneuver through our internal payroll environment and compare to hard copies for proper payment.
Be analytical and understand business rules in order to resolve payment issues to our providers
Perform Support Ticket Transaction Resolution Tasks
Create support tickets in Portal to appropriate department for problem resolution
Respond to assigned incoming support tickets in Portal within contract requirements
Escalate pended payment or non-validation issues to supervisor
Assist in Production of Periodic Reporting
Quality check production and distribution of reports intended for consumers, providers, tax and labor agencies
Analyze data, educate partners where internal error was the cause of nonpayment, reduce pends
DUCATION and/or PREVIOUS EXPERIENCE REQUIRED (include any required certificates, licenses and registrations):
Education: Associate's Degree or equivalent work experience.
Experience: 2-4 years' experience in financial services or payroll environment.
Problem solving and process improvement oriented
Decision making capabilities
Subject Matter Expert
Excellent accuracy and attention to detail
Multi-tasking and organizational skills
Ability to work independently and as part of a team in a fast paced environment with multiple deadlines
Effective written and oral communication skills
Advanced working knowledge in Excel
PCG is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as am qualified individual with a disability. VEVRAA Federal Contractor.
Public Consulting Group