Payroll Assistant

Position Information

Classification Title Office/Clerical Assistant FLSA Non-Exempt FTE 1.00 Minimum Qualifications

Requires are least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications Position Summary

The Payroll Assistant position is part of a customer-focused team responsible for oversight and processing of the University of Georgia (UGA) payroll (approximately 25,500 W-2s generated). Responsibilities include monitoring the payroll phone and email, triaging tickets through the payroll ticketing system, assisting customers at the window, and other general customer service. This position will assist with time approver updates, organization and filing of garnishment requests, ACH Rejects, requests for documents, and other administrative office functions.

This position coordinates between The University System of Georgia (USG), the Shared Services Center (SSC), and UGA distributed departments regarding payroll related issues including: basic payroll and time & labor, front line support, and helping to connect customers to the correct team member to assist their needs.

Knowledge, Skills, Abilities and/or Competencies

Knowledge, Skills, and Abilities:

Detail-oriented, with strong interpersonal and collaborative work style and ability to develop effective working relationships and demonstrate commitment to being a team player

• Ability to work with highly confidential and sensitive information

• Excellent organizational and time management skills

• Proficient to advanced experience with Microsoft applications

• Verbal and written communication skills

• Customer Service Skills

Preferred Knowledge, Skills, and Abilities:

• Knowledge of practices and procedures related to payroll administration

• Experience with PeopleSoft based HCM software, or other HRMS software programs

Physical Demands

Normal office activities.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

• Serve as the front line support for the Payroll Department.

• Answer phone calls to the front desk line and transfer calls to the appropriate team member.

• Assist customers at the front desk window when in-person assistance is needed.

• Assist with Direct Deposit setup at the window when necessary for certain identified banks.

Percentage of time 25 Duties/Responsibilities

• Monitor the payroll email account, sending needed communications and answering customer inquiries. Forward emails to the appropriate team members when necessary.

• Act in a triage capacity for the payroll/time and labor tickets in the Team Dynamix and Service Now ticketing systems. Assign tickets to the correct team members as necessary.

Percentage of time 25 Duties/Responsibilities

• Assist with payroll queries and/or data updates when necessary. This includes monitoring ACH Rejects and contacting employees to ensure accurate pay, and making updates to Time and Absence Approvers based on requests in OneUSG Connect.

Percentage of time 20 Duties/Responsibilities

• Assist with collections on overpayments by maintaining and monitoring amounts owed to UGA and communicating with departments regularly to ensure collection responsibilities of the departments are followed.

• Collects documentation from departments and sends final notice before sending all such documentation to Accounts Receivable for collection.

Percentage of time 10 Duties/Responsibilities

• Assist the Payroll Department with data requests for items such as wage verifications, employment verifications, and payroll metrics. Ensure data provided is complete and accurate, and collected in a timely manner.

Percentage of time 10 Duties/Responsibilities

• Assist the Payroll Department with administrative functions including, but not limited to, processing the mail, uploading documents to the Content 7 database, phone management, ordering of supplies, and paying of recurring bills.

• Assists with additional payroll requests as needed.

Percentage of time 5 Duties/Responsibilities

• Assists with the organization of garnishment processes. Garnishments are processed by ADP and SSC, but this position will upload garnishment documents to the SSC Secure File Site in a timely manner and ensure all documentation has been sent to the correct resources.

Percentage of time 5

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Debbie Kuppersmith Recruitment Contact Email debkup@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume/CV

Optional Documents

• Cover Letter

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.