Payroll Analyst I (Far)

Archway Marketing Fargo , ND 58102

Posted 1 month ago

Position Description:

This position requires strong attention to detail and a solid foundation of multi-state payroll fundamentals to support the day-to-day activities of US Payroll Operations. The ideal candidate will have exceptional customer service skills, the ability to multi-task in a fast-paced environment and the capability to analyze complex calculations to identify accurate payroll results. This role will work and communicate with key business partners to ensure processes are working as expected and changes to processes and tools are implemented effectively within the Payroll Operations group. This role also requires an excellent command of verbal and written communication in order to efficiently respond to complex employee inquiries.

Key Responsibilities:

  • Provide excellent customer support by working with customers to accurately and completely answer questions and resolve problems while meeting service level agreements

  • Enforce business rules not enforced through systems

  • Understand all sources of data into and out of SAP payroll to handle customer interactions in the most efficient manner

  • Proven ability to manage competing priorities under tight processing deadlines

  • Partner closely with team's Test Lead in conducting quarterly testing for SAP-PR and all pay tool applications

  • Participate in implementation of new business policies and processes

  • Demonstrate excellent organizational and communication skills (written and verbal)

  • Must be adaptable, flexible, and able to produce quality results in a fast-paced environment

  • Able to adapt to last minute changes and problems requiring immediate action

  • Become procedure expert in area of group support specialty

  • Complete special projects as needed

  • Strong interpersonal awareness skills

  • Excellent verbal & written communication skills

  • Ability to work effectively crossorganizationally and cross-culturally

  • Ability to work independently and within tight deadlines

  • Flexible, action and results oriented

  • Highly analytical with good attention to detail

  • Ability to shift and manage multiple priorities

  • Good problem-solving skills

  • Ability to continuously adapt to changing priorities and work well under pressure

  • Excellent organizational, communication, problem solving and decision-making skills are required

Qualification and Requirements:

  • High School diploma

  • Required minimum of 3 years strong Customer Service experience

  • SAP experience is preferred

  • Results driven focus and ability to see work/issues through to completion in a timely manner

  • Payroll Certification preferred

  • Preferred 3+ years of experience in Payroll services

  • Excellent verbal and written communication skills

  • Strong organizational skills

  • Ability to complete daily tasks as required

  • Ability to prioritize and work under pressure and tight deadlines

  • Contributes to team effort by accomplishing related results as needed.

  • Knowledge of payroll principles, practices, regulations and procedures

  • Experience in Shared Service Center/Outsourcing environment a plus

  • SAP experience is preferred

  • Strong interpersonal skills

  • Excellent verbal & written communication skills

  • Ability to work effectively crossorganizationally and cross-culturally

  • Ability to work independently and within tight deadlines

  • Highly analytical with good attention to detail

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Payroll Analyst I (Far)

Archway Marketing