Payments Representative

Avant Oak Ridge , TN 37831

Posted 2 weeks ago

Job Description:

Let's get to business! We are looking for Payments/Collections Representatives for our Operations Center in the Greater Knoxville Area. This role is currently a work-at-home remote opportunity with occasional visits to our office.

What you'll do

  • Assist customers, through different communication channels (phone or emails), who have fallen behind on their payments and help get them current

  • Listen and analyze the situation in order to provide the best payment solution

  • Process payments, set up payment plans, and negotiate account settlements

Why you're a fit

  • You like to get stuff done the right way, the 1st time

  • You are passionate about helping people

  • You adapt to change and are committed to learning and growing

  • You are proactive and take pride in delivering a best in class experience

  • You believe in fostering supportive and positive work relationships

  • You have customer service experience (one year of work exp. preferred)

  • You have strong negotiating skills (sales or collections experience preferred)

What we offer

  • An incentive plan that allows you to make more $ on top of your base pay (based on performance)

  • Fun work environmentwe have waffle days, pie days, and so much more!

  • Fully stocked marketplace in our break room and food trucks on site

  • Relaxed dress code

  • Generous vacation and paid sick leave package

  • Paid Parental Leave

  • BlueCross/BlueShield Medical & Dental Insurance

  • VSP Vision Insurance

  • 401k with a 4% match

  • And more!

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Payments Representative

Avant