Payments Project Manager - Equipment

Daxko Bannockburn , IL 60015

Posted 3 weeks ago

Company Description

Daxko's mission is to power health and wellness throughout the world. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve. Our integrated payment and software systems are the foundation from which we deliver value.

Job Description

As Project Manager - Equipment on the Daxko Payments Team, you will help accelerate payments revenue recognition by providing a seamless equipment implementation process.

We are currently remote, but we are looking to hire this candidate to eventually work on-campus in Birmingham, AL, Chicago, IL, or Highlands Ranch, CO.

You will also...

  • Coordinate credit card processing equipment installations and provide equipment training to customers

  • Diagnose mechanical, hardware, software, and system errors

  • Develop and maintain positive customer relations; coordinate with various teams within the company to ensure customer requests are handled appropriately and in a timely manner

  • Follow established company and customer service protocol

  • Work closely with payment providers, third parties, and hardware vendors to facilitate the resolution of processing issues where needed

  • Provide technical support to customers on operational or maintenance aspects of system equipment

Qualifications

  • Associates degree in computer science, management information systems, business administration or a related field, OR the equivalent in Customer Service or Customer Support experience

  • 2+ years as a Technical Support Representative in a Help Desk environment

  • 2+ years credit card processing hardware installation and troubleshooting experience

  • Ability to maintain high performance under tight timelines, and a "roll up your sleeves" mindset to get any job done

  • A creative and team-focused mindset, with a problem-solving approach that has a bias towards taking action

  • Capacity to embrace change and quickly adapt to new situations, changes in direction, and altering priorities

  • Ability to handle multiple projects and assignments

  • Efficient, and enjoy working in a fast-paced, high-volume environment.

  • Excellent communicator; able to convey complex ideas succinctly.

Additional Information

The Daxko Nation includes many distinct brands: Daxko, CSI Spectrum, Club Automation, AAC, SugarWOD, Zen Planner, UpLaunch, PlayerSpace, Motionsoft, and more. Through these brands, we deliver comprehensive technology solutions and experienced services to health & wellness facilities. Since we began in 1998, we've grown to span over 100 countries, 17,000 facilities, and over 25 million members. Our customers rely on us to be the engine of their growth with deep insight, guidance, technology solutions, and exceptional experiences that make us the industry's recognized #1 software provider.

Our company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation for providing "career-defining" opportunities for team members willing to pursue them.

With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:

  • Flexible paid time off

  • Affordable health insurance options

  • Monthly fitness reimbursement

  • 401(k) matching

  • Casual work environment

  • Plenty of free food and caffeine

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

All your information will be kept confidential according to EEO guidelines.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Clinical Project Manager

Planet Pharma

Posted 1 week ago

VIEW JOBS 10/18/2020 12:00:00 AM 2021-01-16T00:00 Job Title: Clinical Project Manager (Sr. Manager, Clinical Operations, Medical Device focused) Summary: The primary responsibility is to manage both national and global clinical trials and their associated clinical teams including timelines and budget for clinical trial execution and ensuring clinical trials are conducted in accordance with Global Clinical Development procedures, ICH GCP Guidelines, the Declaration of Helsinki and national regulations. Responsibilities: * May represent Global Clinical Development on Project Development Core Teams for device programs, supporting studies through for regulatory approval. Reports directly to the Director of Global Clinical Operations. * Able to work independently to manage all aspects of a clinical trial from site selection/vendor selection process to database lock and review of the final clinical study report. * Activities including management of product inventory, forms development, enrollment, budget, and timeline projections. * Manage the interfaces with Legal, Global Project Management, Data Management, Medical Writing, Clinical Supply, Clinical Compliance and Training, Pharmacovigilance, and Biostatistics. * Effectively manage external team/vendors activities including CRO, central lab, IRB and other external contractors. * Interact effectively with Sr. Management to provide updates and communicate issues. * Review other study documents such as protocols, Investigators brochures, DMPs, CRFs, SAPs, and CSR. * Clinical Plan - Partner with the Medical Monitor and Regulatory Affairs to prepare a clinical plan for each project. This includes preparing timelines and budgets for the clinical program. * Clinical Trial Protocols - Prepare directly or facilitate preparation of protocols including study design, case report forms, study procedures. Develop and complete enrollment feasibility evaluations based on protocol synopsis. Draft informed consents based on study and regulatory requirements. * Research Agreements and Study Budgets - negotiate study budgets with sites. * Identify clinical investigators and assess suitability of study sites. Recognize and maintain strong business relationships with key opinion leaders. * Plan and conduct investigators meetings. * Order clinical supplies and ensure logistics plans are in place prior to study start. * Train study staff on product usage, data collection and specific procedures. * Comprehensive knowledge and understanding of European/FDA regulations and ICH Guidelines for Good Clinical Practices required. * Ability to maintain effectiveness under changing circumstances and priorities. Tact and diplomacy is a strength. * Excellent verbal and written communication and organizational skills required. * Knowledge of computer software and meticulous attention to detail expected for this position. * Confident decision-making and ability to work effectively as a team leader, team member, or individually. * Proficiency in data collection design, scientific evaluation and clinical planning. * Demonstrated ability to represent Clinical Operations in global project teams, execute clinical strategies and manage complex programs in a fast paced milestone focused environment. * Has a track record of delivering on commitments. Capable of handling (assimilating) in-depth technical information from a variety of disciplines in order to be scientifically credible within the global team. Qualification * Has working knowledge and familiarity with US Federal Food and Drug Administration, ICH/GCP, and European Regulatory Authority requirements as applicable to a study. * Excellent verbal and written communication skills required. Interpersonal and organizational skills a must. * Ability to multitask with a strong attention to detail. * Possess working knowledge of research objectives, protocol design and data collection standards. * Must demonstrate leadership skills in order to direct clinical team in study preparation and execution. * Comprehensive understanding of the drug/device development process. * Solid technical basis in pharmaceutical development and delivery systems technologies. * Proven ability in planning and conducting clinical trials. Education / Experience * Bachelor of Science in Scientific or Engineering discipline * 5+ years medical device (class II & III) clinical development experience * 3+ years Project Management experience, * PMP certification, nice to have * Software: MS Word, Excel (pivot tables, v-lookups), Outlook, PowerPoint, SharePoint, MS Project * Position allows for flexibility in work week with ability to work from home up to 2 days/week at supervisors discretion. Planet Pharma Deerfield IL

Payments Project Manager - Equipment

Daxko