Payments Business Analyst

Amazon.Com, Inc. Seattle , WA 98113

Posted 2 months ago

PIKE (Payment Issues, Kaizen, and Experience), part of the larger PBO (Payments Business Operations) organization, is a center of operational excellence that manages the payments customer experience, filling the operational gap between the business and technology teams to provide a seamless payments and financial experience to internal and external customers.

A business analyst (BA) in PIKE is responsible for driving operational excellence to improve the experience for customers across global payments products. You are data driven utilizing analysis and documentation to ensure that customer operational pain points are effectively prioritized with business, technical, and customer support teams. You will work to identify, execute, and drive projects with internal and external business partners to automate or improve business processes.

You own operational issues ranging from individual customer tickets to large scale events, providing and executing mitigation steps and management of customer communication plans. You are quick to understand system flows and business processes, and are viewed as a deep subject matter expert in payments and operations support workflows by colleagues, accounting, and technical teams.

You are able to deep dive into system and support workflows, provide recommendations, and drive changes to large customer support processes and payments workflows. You own annual deep dive and monthly reporting for operational performance, and the setup and reporting of measurements used to determine the customer experience for payments operational workflows.

  • Solve ambiguous issues on a variety of operational issues with less well-defined inputs and outputs; drive to the heart of the problem and identify root causes

  • Define operational support models; review and vet operational reporting with stakeholders

  • Translate complex business problem statements into analysis, technical, and business requirements, and proactively and independently work with stakeholders to construct use cases and associated standardized outputs

  • Enable automated operational solutions at scale; setup processes with self-service reporting, and work with product and technical teams to enable full-scale automation, and have a working knowledge of the support tooling and mechanisms available by the wider business for more complex operational issues.

  • Setup or improve operational processes that require less operational overhead and reduce time to resolution, and have the capability to make changes to large customer impacting workflows through the use of additional tools and reporting

  • Derive recommendations from analysis that significantly impact a department, create new processes, or change existing processes

  • Identify and implement optimal communication mechanisms based on project and the stakeholders involved

  • Communicate complex analytical insights and business implications effectively

  • Actively manage the timeline and deliverables of projects, focusing on interactions in the team

  • Provide program communications to stakeholders

  • Communicate roadblocks to stakeholders and propose solutions, and represent team on medium-size analytical projects in own organization and effectively communicate across teams

Preferred qualification for candidates are listed below.

  • SQL, a plus
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Business Intelligence Analyst Virtual (US Only)

Jones Lange Lasalle Inc.

Posted 2 days ago

VIEW JOBS 9/23/2020 12:00:00 AM 2020-12-22T00:00 In 2020, JLL Corporate Solutions business implemented a new operating model that has created an operations enablement team to support the business in turning data into insights. We are seeking a Senior Business Intelligence Analyst that has responsibility for data, reporting and analytics across multiple JLL Accounts with a key focus on improving compliance, reducing cost and increasing productivity across Accounts. Responsibilities Business Intelligence Reporting and Analytics * Lead BI key initiatives project delivery: including requirements analysis, charter (technical), managing project stakeholders, managing development lifecycle (development, test/QA, UAT, bugfix/retest cycles) through to training, go-live and phasing in of support & maintenance structures. * Supporting consulting organizations with all data requirements * Design, develop and deploy BI solutions, including interactive dashboards in Tableau, sourcing data from internal MS SQL Server databases, Tableau published data sources, external sources, and leveraging ETL tools when needed. * Support of account's Tableau Project Sites, including structure, roles and access rights, training and supporting users. * Responsible for support of Client Data Warehouse including roles and access rights and importing data, when needed. * Responsible for design, setup and support of data governance and data integration processes using JLL ETL tools, ie. Alteryx, when needed. * Perform complex analyses leveraging advanced analytical techniques and big data environments / capabilities where needed. * Understand and define business/operation performance metrics and drive analytics to improve these metrics. * Develop own expertise and share it with the team members to help grow the team and improve productivity * Track use of delivered tools, diagnose and highlight areas of deficiency. Record and quantify benefits realized. * Engage account leadership to review use of and value extracted from tools to gain support/funding on necessary adjustments. Data Validation & Governance Assistance * Leverage industry tools (i.e. Alteryx) and proprietary tools (i.e. Lighthouse) to assess data quality and assist to resolve data quality problems. * Assist with big data clean-up activities in relation to critical data sets e.g. property, finance, energy & asset data. * Assist the BI and Analytics team and Corporate Solutions data governance leads to define and document data remediation activities, processes and quality rules. * Work with business line data stewards and other stakeholders to identify remediation actions when Critical data quality falls below the accepted threshold. Skills * High level of technical skills with demonstrated ability to manage, manipulate, analyse raw data, research data issues, draw conclusions, provide resolution, and develop actionable recommendations. * Listening and consultative skills to understand business needs; be able to interpret requirements identify impacts and analyse problems. * Superior analytical and creative problem solving skills. * High level of attention to detail and accuracy. * Ability to collaborate across levels of enterprise within a geographically dispersed team. * Business analysis, consulting/advisory and/or project or client management experience will be a strong plus. * Strong analytical mind-set with an ability to interpret, visualize and tell the story behind the data. * Passion for both business understanding and leveraging data to improve business processes and support decision making. * Fluent English is necessary. Experience * 4+ years of BI, business or data analyst experience required ideally in an enterprise environment across multiple application systems and business functions with depth of experiences in financial analytics. * Demonstrated successes in data analysis, drawing conclusions and improvement. * Bachelor degree, Master degree or evidence of expert skill in BI, data science, computer science, econometrics, operations research, statistics, Information Management, or related analytical field; advanced degree preferred. * Expert level skills in Excel required. * Working experience in BI tools (Tableau preferred), querying databases (SQL), ETL tools (e.g. Alteryx, Informatica) and bulk data manipulation is essential * Working experience in analytical toolkit (e.g. SPSS, SAS, R or Python) desired. * Experience with Agile methodologies and framework a plus. Sound like you? Read to join a team of BI experts? Apply Now! #LI JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For employees in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Jones Lange Lasalle Inc. Seattle WA

Payments Business Analyst

Amazon.Com, Inc.