Payments & Benefits Representative I

Mutual Trust Oak Brook , IL 60523

Posted 5 months ago



THE OPPORTUNITY: Mutual Trust Life Insurance Company is looking for an experienced Customer Service Representative for our Policy Owner Services group. This position will be a temp-to-hire position. Our Payments and Benefits Representatives make a solid contribution to the Company's sales, persistency, and profitability goals when proving outstanding customer service to our policyholders and agents by responding to coverage inquiries and changes, in a helpful, timely, and accurate manner.


  • Communicates with customers and agents via telephone, correspondence, and electronic communication on standard and non-complex requests and changes.

  • Complete requests for policy projections for future activity on a policy.

  • Processes billing mode changes on policies, which include adding removing, and changing automatic draft mode for premium and loan payments.

  • Processes cash transactions received via lock box and direct daily cash receipts.

  • Process non-sufficient funds (NSF) check transactions, returned electronic payments received on Returned ACH report and billing error report.

  • Process any and all billing transactions that need to be completed.

  • Complete any service requests (beneficiary, ownership) changes when requested.

  • Process and complete any in force policy requests that are received and process within the processing standard time.

  • Answer questions in regards to 1099 inquiries.

  • Provide World Class Customer Service.


  • Prioritize work to address immediate concerns while balancing workflow and telephone inquiries.

  • Understand Mutual Trust's product and services.

  • Change focus as demands change, make immediate changes to day to day functions for coverage purpose.

  • Basic math skills.

  • Basic accounting experience.

WHAT IT TAKES TO SUCCEED: Accountability, teamwork, and customer focus are required competencies. Additionally, the person who will succeed in this role will demonstrate flexibility, organizational skills, attentional to detail, strong commitment to quality, and strong problem solving skills all while providing world class customer service.


  • High School Diploma or equivalent required.

  • Two years consecutive work experience in customer service or a general office position.

  • At least one year experience with inbound or outbound calls.

  • Professional communication skills as demonstrated by the ability to compose business letters and verbally communicate information in a clear and effective manner.

  • Demonstrated basic math skills.

  • Proficient in Microsoft Office Suite.


  • Life Insurance experience a plus.

  • Spanish speaker a plus.

OUR PROFILE: Mutual Trust Life Insurance Company has been a "Chicago's 101 Best and Brightest Companies to Work For" for 11 consecutive years, and on the National "Best and Brightest" list since 2011. We hope you'll take time to check out our website at to learn why! Check out the videos on our Career Pages to hear what our employees say sets us apart.

We are a leader in the personal life insurance industry with a primary focus on participating whole life products. We are proud of our 110 years in business, our strong company values, our commitment to long-term relationships, and our AM Best rating of Excellent, and our Fitch rating of A. These ratings are a testament to our stability and strong leadership. We are a member of the Pan American Life Insurance Group, an equally strong a long-standing insurance company.

We offer competitive compensation, comprehensive employee benefits, and opportunities for career development and advancement. We invest in our employees, cultivating a results-oriented work environment that is based on respect and accountability, and we reward high performance.

If you are high-energy, like to be challenged, and enjoy a dynamic, innovative environment that provides multiple opportunities to contribute, as well as a broad base of responsibilities, we are the right company for you! In addition to market competitive salary and benefits, we offer:

Work-life balance

Professional development, tuition reimbursement and industry education

Friendly and collaborative environment

Paid holidays and generous time off plan

Summer Hours

On-site exercise facility

On-site subsidized cafeteria
401(k) with generous Company match

Charitable giving programs & volunteer time off

Committee involvement opportunities

We're excited about the opportunity to add a new team member to our Policy Owner Services team and we look forward to meeting the person who will provide excellent service to our customers. If that's you, please apply at Applications that do not include salary history may not be considered.

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Payments & Benefits Representative I

Mutual Trust