Payment Shared Services Work Lead
The Work Leader is responsible for providing operational support and guidance for production tasks. This position will provide advanced problem resolution and the ability to communicate and escalate significant production issues within an operational business unit and oversee the daily workflow, to ensure all service levels and customer needs are satisfied.
Position Core Values
Successful candidates will possess strong Customer-centricity, are Collaborative, have high Integrity, strive for Excellence, are Agile and drive for results and service excellence.
1.Prioritizes, distributes, and monitors specific responsibilities daily for associates and self, helping to ensure productivity standards, service levels, and customer needs are met.
2.Assists in resolving more complex production related issues within the business unit with the ability to escalate significant production issues to the appropriate leader in a timely manner.
3.Ability to identify and recommend changes to operational procedures for efficiencies within the department and other related business units.
4.May be required to participate in projects impacting business unit with ability to document procedural changes to department functions.
5.Works independently with limited supervision proactively resolving customer or client issues.
6.Requires independent decision-making skills, the ability to write procedures, and recommend process improvements.
7.Demonstrates proven transferable skills, transformation behaviors, and ability to adapt to change while contributing to the Enterprise Payments Group.
Travel is not required of this position.
Relocation is not available for this position.