Payment Processor-Horseheads, NY Office

Job Description

Duncan Solutions, a wholly owned subsidiary of Navient, is a full-service tolling and parking management company and a leading provider of parking management services to municipal and commercial clients, including citation processing, debt collections, and integrated parking management services. What started as a family business in 1936 has grown to become a preferred partner of the nation's parking and tolling authorities with a presence in Canada.

The Payment Processor position is responsible for generating, processing and recording payments accurately, timely, and efficiently

$16.00/ hr

PLUS bonus opportunity AND Benefits!!!

This position works in the office at 325 Daniel Zenker Drive Horseheads, NY 14845

Working Hours Monday-Friday 9:15am -6:15pm with occasional weekend hours.

Lucrative employee referral program earning $500/referral after 6 months of service!

Process Consumer Payments

• Access safe utilizing dual controls & obtain payments and documents for daily processing.

• Process payments received in the mail into various collection platforms.

• Run electronic payments (IVR, Web, ACH, etc.) in the applicable collection platform.

• Post returned checks (non-sufficient funds, account closed; etc.) in the applicable collection platform.

• Identify and return payments for accounts that are no longer assigned to our company.

• Log exceptions & suspense items.

• Secure payments and documents in locked storage as needed.

Print and Balance Checks

• Electronically process and print PACs (Pre-Authorized Check Drafts).

• Balance PACs to reports generated from the various platforms.

• Mail checks to clients with lockbox requirements.

Report Processing

• Daily and monthly cash journals, over payment and cash discrepancy reports.

• Over payment report for Operations to review.

• Daily check reports for balancing.

• Other miscellaneous reports when needed.

• Prepare check requests for consumer or POE's (Place of Employment).

Daily Mail

• Assist with mail retrieval from the Post Office.

• Sort, open, batch, scan via OPEX and log daily mail.

• Distribute consumer payments and correspondence as per department SOP.

Reconciliation/Daily Bank Deposits

• Reconcile and balance cash journals to the bank deposits.

• Scan and log all payments using the deposit scanner.

• Archive deposit images daily for retention and research.

• Scan daily work to accounting.

Special Assignments

• Assist management with policy, and procedural issues involving consumer payments.

• Assist management with payments application conversions or upgrades.

• Internal regulatory training.

• Any other assignments upon request.

MINIMUM REQUIREMENTS:

• 6 - 12 months experience in collections or a clerical/administrative environment or equivalent.

• Basic knowledge in Microsoft Office including Word, Excel and Outlook.

• Must have good calculator and math skills.

• High School Diploma or the equivalent.

PREFERRED QUALIFICATIONS

• Customer Service skills.

• Previous data entry experience.

• Computer Skills with the ability to work with Microsoft Excel effectively.

• Ability to work in a fast paced environment.

• Detail oriented.

• Have positive can do attitude.

• Willingness to learn new tasks.

• Flexibility to reorganize day as needed to meet client deadlines.

• Team oriented in accomplishing department goals.

• Organizational and time management skills.

• Must possess good communication skills including verbal and written.

• Work quietly and independently.

• Understand and follow NPI and Segregation of Duty procedures at all times.

• Suggest enhancements to processes and assist in creating efficiency's within department.

• Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; use hands to finger, handle, or feel objects, tools or controls; talk, hear, and walk; the employee is occasionally required to stoop, kneel, crouch, or crawl.

• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.