Payment Processing Representative - Evansville, IN Or Paducah, KY

Love Your Mondays again!

Payment Processing Representative

As a Payment Processing Representative, you would be responsible with answering in-bound calls from customers whose service has been turned off due to non-payment and then working with them through that situation the best that we can. That is why a successful candidate for this role would need to have unparalleled customer service and people skills, the ability to multi-task in a high-volume call center environment, as well as be able to ensure that each customer has the exceptional customer service experience.

ESSENTIAL JOB FUNCTIONS:

• Provide customer service regarding payment issues via phone/email to resolve connection issues by processing declined or returned payments.

• Process customer payments and/or refunds when electronic systems are unable to fulfill customer requests or duplicate payments.

• Process account credits and/or adjustments to aid customers posting payments or overpayments in their accounts.

• Complete suspension and/or restoral of a customer's services upon reconciling their account discrepancies.

• Communicate with the customer and manually activate services when errors arise.

• Responsible for monitoring and maintaining assigned accounts.

• Work with past due customers to coordinate payment that is beneficial for them while keeping the company's bad debt risk top priority.

• Contact customers regarding overdue accounts and determine reason for non-pay.

• Work cross functionally with other departments to accelerate the payment process and remedy solutions.

• Communicate courteously and promptly to customer inquiries in an efficient and timely fashion with assigned accounts.

• All other duties as assigned.

JOB QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or GED Required

• Demonstrated experience working with difficult customer issues.

• Excellent communication, both written and verbal

• Proficient in MS Word, Excel, Outlook

• Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

• Ensure all interactions are handled with quality and the customer experience in mind.

• Demonstrated high level of professionalism via email, phone and in-person.

• Proven ability to work under pressure and handle high stress environments.

• Ensure high integrity and honesty while handle/processing payments.

• Willingness to work as a team and independently.

What we offer

An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

Join us and find out what it means to love your career!

At Metronet, we are the nation's largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.

We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.

Pay - $17/hr.

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