Payment Operations Manager

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Job Type

Full-time

Description

About Bankwell:

Bankwell is a commercial bank with more than $3 billion in assets that serves the banking needs of businesses and individuals. At Bankwell, we pride ourselves on our unique ability to bring you high touch, high quality banking with the expertise and dedication of our experienced team of professionals. When it comes to business, our deep industry knowledge, flexibility and innovative treasury and financing services enable us to find the right solutions for our business and commercial clients. We're passionate about giving back and are actively involved with many not-for-profit organizations that help shape and improve the lives of others. We're dedicated to giving our time and talent to support the communities we serve. More about Bankwell can be found at www.mybankwell.com.

Summary of Position:

The Payment Operations Manager is responsible for overseeing and managing the daily operations of the Payment Operations department. This role ensures the efficient and accurate processing of payments, compliance with relevant regulations, and the continuous improvement of payment systems and processes. The ideal candidate will have strong leadership skills, a deep understanding of payment processing, and a commitment to maintaining the highest standards of accuracy and security.

Responsibilities include:

• Oversee the daily operations of the Payment Operations team

• Ensure all electronic payments (ACH, Wire, Card services) are processed accurately and timely

• Monitor and manage payment processing workflows and systems

• Lead, mentor, and develop a team of Payment Operations Analysts

• Drive projects and roadmap deliverables

• Foster a collaborative and high-performing team culture

• Ensure compliance with all relevant payment regulations and standards

• Implement and maintain robust risk management processes

• Stay up to date with changes in payment regulations and industry best practices

• Identify opportunities for process improvements and implement solutions to resolve friction points

• Collaborate with IT and other departments to enhance payment systems

• Develop and maintain documentation for payment processing procedures

• Generate regular reports on payment processing performance and KPIs

• Analyze data to identify trends, issues, and opportunities for improvement

• Present findings and recommendations to senior management

• Be a point of contact for internal and external stakeholders regarding payment processing issues

• Collaborate with other departments to ensure seamless payment operations

• Experience with managing relationships with payment processors and other third-party vendors (e.g. Fiserv)

Requirements

Qualifications & Skills:

• Bachelor's degree in finance, Business Administration, or a related field

• 8+ years of experience in payment processing or financial operations

• 5+ years in of leadership in electronic payments

• Professional Certifications preferred (e.g. Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP)

• Proven experience in a managerial or leadership role

• Strong understanding of payment processing systems and regulations, including experience with The Clearing House, The Federal Reserve, Nacha, SEPA, Faster Payments Scheme, etc.

• Excellent analytical and problem-solving skills

• Ability to influence key partners and executive stakeholders

• Strong communication and interpersonal skills

• Detail-oriented with a commitment to accuracy

• Proficient in Microsoft Office Suite and payment processing software

Salary Description

$130,000 - $160,000