Innovation, collaboration, and success: at OnDeck, We Make It Happen. We've changed the way small businesses access financing. With the spirit of a fintech start-up and the stability of a larger organization, OnDeck helps customers achieve their ambitions while leading in the small business lending space. We operate with a one team mindset, supporting each other and celebrating our wins together. If you're looking for a fast-paced, entrepreneurial, inclusive environment where you can make an impact on our customers and business, OnDeck could be the place for you.
The OnDeck Operations team is a high performing department that delivers a world class loan originations and servicing experience that supports and delights our internal and external customers and drives responsible company growth. We combine people, processes and technology to deliver outstanding results. From our Operations headquarters in Denver, Colorado our Operations team members have the opportunity to advance their careers "vertically" through their existing Operations group or "horizontally" across Operations and OnDeck more generally. This "vertical" and "horizontal" approach promotes fantastic career growth, particularly when paired with first class training. We seek energetic team members eager to roll up their sleeves and help small businesses achieve their goals
We are a high performing team that delivers a world class loan originations and servicing experience that supports and delights our internal and external customers and drives responsible company growth.
Reporting to the Manager of Customer Service, your best work will result in successfully juggling the needs of both the Customer Service and Payment Processing team on a daily basis.
As a Payment and Customer Service Representative at OnDeck on the Customer Service team, you will:
Be part of our Customer Service team and assist with the handling of Payment Processing for OnDeck
Focus will switch between payment processing and customer service agent roles, generally 50/50, but may flex based on organizational need.
Be a go-between for our Payment Processing team, Sales teams, Customer Service team, Payment Support teams and Customers
Occasionally process daily wires, checks, refunds, fees and any other items required for efficient and accurate handling
Approve all funding files necessary for approved customers
Communicate with internal and banking representatives/MCA's to ensure payments are allocated correctly.
Handle multiple incoming requests through LiveChat, phone, and email and provide in-depth, knowledgeable answers
Identify and solve potential and current problems by analysing information and data across multiple databases
Identify and solve potential and current problems by analysing information and processes.
Work in multiple tools including CALICO and Salesforce to accurately track and report Payment Processing.
Work in multiple banking websites to create wire payments and wire transfers.
Qualifications to make it happen:
You have 2-5 years' experience in a Customer Support role and have a strong focus on service
Attention to detail is a must
You have a Bachelor's degree, and have excellent verbal and written communication skills
You have a positive attitude, are team oriented, social, and fun to work with
You feel empowered to help solve escalated issues. Works towards making a wrong a "right"
You are technically minded and love keeping up with the latest technology
You are flexible and adaptable to change
You are able to multi-task at a very high level and maintain multiple deadlines
You have proficiency in Microsoft Outlook, Word, and Excel
Experience using Salesforce.com is a plus
Banking/finance experience is a plus; retail background may be acceptable
OnDeck is the largest online small business lender in the U.S. Since 2007, we've issued over $12 billion in loans for many business needs including inventory purchase, equipment acquisition, hiring, and general corporate purposes. Serving more than 700 industries throughout the country, OnDeck has been trusted by over 100,000 small businesses by providing them with a term loan or line of credit to help them build a growing and thriving enterprise.
ODX's ground-breaking partnership efforts with banks began in 2015 and have subsequently proved that a bank and a financial technology (FinTech) company can work collaboratively to mutual benefit on a digital lending platform. ODX is now offering expanded platform solutions for small business lending to a broad range of banks and financial institutions globally.
Click here for a glimpse inside our offices
At OnDeck, it's We Before Me. We support each other and we love seeing people succeed. That's why we offer a competitive and comprehensive benefit program with a variety of options and opportunities. We offer:
Flexible Paid Time Off; Paid Sick Days; Paid Holidays; Paid Birthday
Comprehensive Healthcare (Medical/Dental/Vision/Life Insurance)
Wellness Subsidy and Mental Health Coaches
Voluntary Auto/Home/Pet Insurance
Educational Reimbursement; Flexible Working Arrangements
401k Matching, Loan Consolidation, Employee Stock Purchase Program
Paid Parental Leave and Sabbaticals
Affinity Groups and Volunteer Events
We are going to ask you to talk about your accomplishments. Here are some of ours:
Built in Colorado, Top 100 Digital Companies in Colorado, 2015, 2016, 2017
Built in NYC's 100 Best Places to Work, 2019
Colorado SHRM Best Companies to Work For in Colorado, 2015
Crain's New York Best Places to Work, 2013, 2014, 2015
Crain's New York Business Fast 50, 2013, 2014, 2016, 2017
Denver Business Journal Largest Technology Employers in Denver, 2019
Denver Business Journal Best Places to Work, 2019
FinTech Breakthrough Award - Best Overall LendTech Company, 2018
Fortune 50 Best Workplaces for Diversity, 2016
Fortune 50 Best Small and Medium Companies to Work For, 2016
Fortune 30 Best Workplaces in Finance and Insurance, 2016
Fortune.com and Great Place to Work 100 Best Workplaces for Millennials, 2015
Fortune/Great Place To Work Great Rated! People's Picks: 20 Great Workplaces in Financial Services, 2015
Forbes' America's Most Promising Companies, 2013, 2014
Great Place to Work Certification, 2017, 2018, 2019
Inc. 500|5000, 2013, 2014
Inc. Hire Power, 2013
Lending Tree's Top Rated Customer Satisfaction, Q1 2018
Selling Power Magazine Best Company to Sell For, 2013, 2014, 2015, 2016, 2017, 2018, 2019
US News & World Report, "Best Unsecured Business Loans of 2018" - Best for Term Loans
Washington Post Top Places to Work, 2019
WorldatWork, 2017 Seal of Distinction
TalentDesk's Best Large Companies for Computer Science Jobs in Arlington, Virginia: #1, 2019
TalentDesk's Best Companies for Customer Service Jobs in Denver, Colorado: #1, 2019
TalentDesk's Best Companies for Quality Assurance Jobs in Denver, Colorado: #1, 2019
As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck's employees to perform their job duties may result in discipline up to and including discharge.
No external recruiters or agents, please.