Hy-Vee Kearney , NE 68845
Posted 2 months ago
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Pay Station Clerk
Department:Grocery
FLSA: Non-Exempt
General Function:
Provides prompt and friendly service to customers and assist them when necessary. Operates cash register, replenishes supplies, and assists with cleaning tables.
Core Competencies:
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce, Service Managers
Positions that Report to you: None
Primary Duties and Responsibilities:
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by: (examples include)
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer.
Redeems promotional coupons, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
Places merchandise in bags or boxes and gives packages to customers.
Ensures adequate supply of silverware, condiments, and beverage cups are on hand for customer use.
Refills and maintains coffee service area supplies including cups, utensils and condiments.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Knowledge, Skills, Abilities and Worker Characteristics:
Education and Experience:
No requirements.
Physical Requirements:
Working Conditions:
This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, trash compactor, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).
Contacts:
Has daily contact with customers, co-workers, suppliers/vendors, and the general public.
Are you ready to smile, apply today.
Hy-Vee