Job Summary Benefits Supplemental Questions
This safety sensitive position administers Patron Services functions of the Cultural Department, as well as assisting with events and administrative tasks. This position works cooperatively with event promoters and PACE and Schoolhouse Theater Staff, staff, performs office functions, provides customer service including ticket sales, refunds and issues, and interfaces with the public, donors, performers and staff.
Essential Qualifications:EDUCATION AND EXPERIENCE:
One (1) to three (3) years of experience in ticketing, box office or a closely related area preferred. Associate's degree or college courses in business, accounting, liberal arts or related area preferred.
Training for Intervention ProcedureS (TIPS) Certification, or the ability to obtain certification upon hire in order to execute responsible sales of and service regarding alcohol sold on the premises.
Knowledge of, experience in and/or strong interest in arts and culture is preferred.
NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to establish and maintain effective working relationships with Town officials, community organizations, the public, promoters, coworkers and supervisors.
Strong customer service skills and a willingness to help people.
Knowledge of principles of sales and promotions.
Knowledge of and ability to apply basic analytical, math and accounting skills.
Working knowledge of computers and modern office practices and procedures. Extensive knowledge of word processing and various software packages related to sales including, but not limited to, Microsoft Office. Knowledge of TicketForce ticketing system is preferred, but not required.
Ability to effectively foster relationships with the public and to handle stressful situations.
Ability to interact with a broad range of people to effectively accomplish assigned tasks or projects.
Must be flexible and able to handle multiple tasks and conflicting priorities. Must be able to work under and adhere to deadlines, even under stressful or difficult situations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to follow both verbal and written instructions, and the ability to issue clear and concise verbal and/or written instructions to others and report operations verbally or in written form.
Ability to assist in setting up events and exhibits.
Ability to work flexible hours including mostly weekends, evenings, and holidays as workload demands and as assigned.
Additional Information: The full salary range for Patron Services Specialist (PT) is: $14.56/hr. - 19.61/hr.
As a part-time Town of Parker employee, you and one (1) other member in your household are offered a free membership to the Parker Recreation Center and/or Fieldhouse.
The Town of Parker is an Equal Opportunity employer.
Town Of Parker