Patron Processing Supervisor

24-08308 LIB60083885

Recruitment Range: $40,442 - $49,000

This is a range. Selected candidate's salary will be determined within this range based on qualifications, equity, and funding at the time of hire.

This position is located at:

1841 Capital Blvd.

Raleigh, NC 27601

Primary Purpose of Position:  

The Patron Processing Supervisor is responsible for unit supervision of three patron processing assistant positions; overseeing front desk scheduling and filling in as needed to handle and route incoming calls. This position oversees the maintenance and ensures the accuracy of the patron database and local updates to the national Patron Information Machine Maintenance System (PIMMS), ensuring that unit operations conform to state and national requirements. This involves analyzing data routinely and troubleshooting. This position is also responsible for overseeing the digital patron application file storage; and other unit duties such as compiling statistics. This position also assists in providing prompt, accurate reader advisory and basic reference service in a cooperative team environment.

Key Responsibilities:

• Supervising three full-time patron processing assistants; providing direction, performance evaluations, recruiting and hiring new patron processing assistants when vacancies occur, and collecting monthly statistics on unit activity.

• Establishing unit schedules for various functions (e.g. front desk schedules, phone duty schedules, and patron account processing schedules).

• Answering telephone calls from patrons per daily schedule, assisting walk-in patrons as needed.

• Using Keystone Library Automated System (KLAS) which includes reader profiles and library collection information.

• Distributing mail to patron processing assistants for daily processing (e.g. patron applications and patron book orders).

• Updating patron accounts in automated system.

Position Requirements:

• Must be able to lift 20 pounds with or without an accommodation.

• Valid NC Driver's License or have the ability to obtain to drive a state vehicle.

Click here to learn about employee perks and benefits.  

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Qualified candidates must have or be able to:

• Demonstrated experience with using Keystone Library Automated System (KLAS).

• Demonstrated experience in Microsoft Office Suite software (Outlook, Teams, Word, Excel, PowerPoint).

• Demonstrated experience training others on how to use specialized software applications.

Management Preferences:

• Demonstrated skills in communicating effectively both orally and in writing with customers and staff.

• Demonstrated experience working in a library or bookstore.

• Demonstrated knowledge of best practices for working with disabled populations

• Demonstrated ability to adjust workflows and implement new processes in a changing environment.

• Demonstrated knowledge of library and/or book-related software.

• Demonstrated ability to prioritize and manage multiple projects simultaneously.

• Ability to speak Spanish.

• Demonstrated experience in customer service.

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.     

High school diploma or General Educational Development (GED) diploma.

AND

Four years of progressively responsible administrative/office management experience, including one year as a lead worker; or equivalent combination of education and experience.

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina, literally from A to Z.  The Arts to the Zoo, and so much else - parks, aquariums, historic sites, archaeology, African American Heritage Commission, science and history museums, the state Symphony, Library, and Archives, historic preservation, land, and water stewardship, and more.  These places, and the ideas they represent, create a shared identity in North Carolina. They provide common ground.  Everyone is welcome.  The Department's vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational and economic future of North Carolina. Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state's diverse population, culture, and history. We encourage you to apply to become a part of our team. 

Please visit our website at www.ncdcr.gov for more information.      

Check out this amazing video about our Department. 

Accessible Books and Library Services (ABLS) provides library programs and services to North Carolinians who cannot read standard print due to a visual or physical disability. SLNC ABLS is a part of the network of regional libraries operated by the Library of Congress National Library Service for the Blind and Physically Handicapped (NLS) that performs the functions of a public library. The library circulates 800,000 volumes annually to over 12,000+ eligible patrons through special deposit collections in libraries, hospitals, rest homes, and other institutions and the direct delivery of specially designed playback equipment and books and magazines in large print, Braille, and audio formats to individuals directly free of charge via U.S. Mail. The library manages a volunteer services program, records local North Carolina publications and magazines for circulation, publishes and distributes quarterly library newsletters, and sponsors reading and other library programs and a descriptive video service with support from the Friends group. SLNC ABLS is committed to removing barriers to access and ensuring that collections and services reflect diverse perspectives.

The State Library of North Carolina (SLNC) provides exceptional library service and exceptional service to libraries, helping North Carolinians live more abundant and purposeful lives. The State Library enriches the lives of North Carolinians through access to information resources, strengthens communities through exceptional library services, and inspires and supports literacy and lifelong learning for all North Carolinians. The four sections within the State Library of North Carolina include the Administration Section, SLNC Government and Heritage Library, SLNC Accessible Books and Library Services, and SLNC Library Development. The State Library is committed to removing barriers to access and ensuring that collections and services reflect diverse perspectives. For more information visit: Website: statelibrary.ncdcr.gov Facebook: @StateLibraryNC

DNCR selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.   

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.

Degrees must be received from appropriately accredited institutions.  Transcripts, and degree evaluations may be uploaded with your application.

To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders.

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.  Please call the human resources office for assistance.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take an average of 6 - 8 weeks.

It is the policy of the State of North Carolina and the N.C. Department of Natural and Cultural Resources that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment.   We participate in E-Verify (Employment Eligibility Verification System).

CONTACT INFORMATION:

N.C. Department of Natural and Cultural Resources

Division of Human Resources

Devyn Kirksey

109 East Jones Street, Raleigh, NC

Phone: 919-807-7373

employment@dncr.nc.gov

Technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627.