Patrol On-Hill Supervisor

Overview

The Patrol On-Hill Supervisor works as a leader of a team managing on-hill risk, executing mountain rescues, responding to medical emergencies, and providing a safe and welcoming environment to the public. This role is responsible for staff supervision and development, resource allocation and management, risk management, and emergency scene management. The On-Hill Supervisor supports other team members in difficult situations and represents the resort in significant decisions, while exercising sound judgment with consideration of effects on other departments and the company. This position is Full-Time Seasonal from November 1 to April 15, and reports to the Patrol Director.

Responsibilities

• Facilitates resource management across Patrol Areas; provides assistance where resources are constrained

• Facilitates communication between/among Patrol Areas

• Facilitates interdepartmental communication

• Works toward resort-wide consistency in risk management efforts and guest experience

• Facilitates ongoing training and staff development

• Participates in the Incident Investigation process as directed by the Patrol management team

• Seeks and pursues opportunities to improve efficiency and effectiveness of the Patrol team

• Assists in guiding and teaching less-experienced staff in all of the above

Qualifications

• Must be at least 18 years of age

• High School Diploma

• Must have an EMT, WFR, or OEC certification or greater at time of hire. Within the first 2 seasons, attains and maintains current Outdoor Emergency Care (OEC) certification

• Current healthcare provider CPR/AED certification

• Expert-level ski or snowboard ability

• Comfortable working with children and adults of all ages

• Leadership knowledge and ability

• Calm, professional demeanor; inclusive; accepting

• Excellent communication and interpersonal skills

• Confidence in handling stressful situations, including difficult guest interactions

Recommended Qualifications

• One or more full seasons of experience as a full time Sunday River Patrol Foreman

• Other experience working in the customer service or hospitality industry

• Other experience in healthcare, especially in an emergency setting

• Other experience with climbing or rescue tools, such as ropes, carabiners, and friction devices; and techniques, such as belaying or mechanical advantage systems

• Other leadership experience

• Completion of one or more leadership classes

Compensation & Benefits

• Wage ranges from $23 - $28 per hour, depending on qualifications and experience, with opportunities for professional growth and improvement

• Team Member Perks include:

• Free Ski pass for self and dependents, and access to other Boyne Resorts

• Resort discounts on dining, retail, lodging, and spa

• End-of-season loyalty bonus

• Eligibility for affordable Team Member housing