Patient /Visitor Liaison - Nights

Ascension Health Birmingham , AL 35202

Posted 2 weeks ago

We Are Hiring

Job Title: Patient /Visitor Liaison

Location: St. Vincent's Birmingham

Schedule: Full-Time, Night

  • 4PM - 4AM - (3) 12 hour shifts per week, weekend and holiday requirements

As an Associate with St. Vincent's Health System-AL, you will have the opportunity to act as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

Responsibilities:

  • Screen guests for COVID exposure by asking a series of questions and checking temperature.

  • Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns.

  • Receives guest suggestions and complaints and escalates through proper channels.

  • Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.

  • Identifies and reports issues of safety and maintenance.

  • Assists in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipates family's needs and resolves issues before they become a major source of concern.

Licenses/Certifications/Registration:

  • Preferred Credential(s):
  • American Heart Association (AHA) BLS must be obtained or renewed within 30 days (1 Month) of hire date.

Education:

  • High school diploma or GED required

Work Experience:

  • None required.

St. Vincent's Health System, part of Ascension, is made up of St. Vincent's Birmingham, St. Vincent's Blount, St. Vincent's East, St. Vincent's St. Clair, St. Vincent's One Nineteen Health and Wellness, and the St. Vincent's Ambulatory Healthcare Network, which includes a wide range of services, from family care to home health. Together, we provide a special brand of personalized, compassionate care that balances high touch with high tech, meeting the needs of people in more than 40 communities.

St. Vincent's Birmingham Hospital:

St. Vincent's Birmingham is located downtown and it has over 400 beds and provides space for many physician offices. We are currently in a large renovation project to create more patient rooms and waiting areas. St. Vincent's provides care for many patients within the downtown area and surrounding communities. Known for our Birth Suites and Ortho Sports service line, St. Vincent's has a strong reputation in the Birmingham as the hospital of choice for many services and the hospital is easy to get to from any location.

St. Vincent's Birmingham (Downtown) -

  • Largest faith-based, not for profit hospital in Birmingham.

  • Currently renovating hospital rooms and waiting areas.

  • Expansion of our parking decks to accommodate patients and employees.

  • Free parking for our associates.

  • Several satellite parking lots available with free shuttle service to the hospital.

  • Friendly family environment.

  • "Where Babies come from!"

  • World renowned Andrews Sports Medicine Orthopedic Center.

  • Downtown location appeals to those that love city life, just minutes from great restaurants, entertainment, historical sites and affordable housing.

  • Skilled staff that care about the patients and each other.

Why Join Ascension?

Ascension (www.ascension.org) is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs. Ascension includes approximately 156,000 associates and 34,000 aligned providers. The national health system operates more than 2,600 sites of care - including 151 hospitals and more than 50 senior living facilities - in 21 states and the District of Columbia, while providing a variety of services including physician practice management, venture capital investing, investment management, biomedical engineering, facilities management, clinical care management, information services, risk management, and contracting through Ascension's own group purchasing organization.

Our Values:

Service of the Poor

  • Generosity of spirit, especially for persons most in need
  • Reverence
  • Respect and compassion for the dignity and diversity of life
  • Integrity
  • Inspiring trust through personal leadership
  • Wisdom
  • Integrating excellence and stewardship
  • Creativity
  • Courageous innovation
  • Dedication
  • Affirming the hope and joy of our ministry

Our Vision: To be the recognized healthcare Employer of choice.

Equal Employment Opportunity

As an equal opportunity employer, St. Vincent's and all its ministries comply with all applicable employment laws and regulations. In order to provide equal employment opportunities to all individuals, employment decisions at St. Vincent's and all its ministries based on merit, qualifications and abilities.

Employment decisions are made without regard to race, color, disability, protected veteran status, sexual orientation, national origin, age or any other characteristic protected by law.

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

St. Vincent's participates in the Electronic Employment Verification Program. Please click the E-verify link below for more information.

E-Verify (link to E-verify site)

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VIEW JOBS 10/17/2020 12:00:00 AM 2021-01-15T00:00 We Are Hiring Patient/Visitor Liaison St Vincent's Birmingham (Downtown) Full-time, Day shift. (3) 12 hour shifts per week | weekend and holiday requirements As an Associate with St. Vincent's Health System-AL, you will have the opportunity to act as a liaison between guests, staff and patients to respond to patient and guest information inquiries. Responsibilities: * Screen guests for COVID exposure by asking a series of questions and checking temperature. * Receives, screens, routes and/or responds to all incoming inquiries for information, directions or concerns. * Receives guest suggestions and complaints and escalates through proper channels. * Provides patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies. * Identifies and reports issues of safety and maintenance. * Assists in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipates family's needs and resolves issues before they become a major source of concern. Licenses/Certifications/Registration: * Preferred Credential(s): * American Heart Association (AHA) BLS must be obtained within 30 days (1 Month) of start/transfer date. * High school diploma or GED required Work Experience: * None required. St. Vincent's Health System, part of Ascension, is made up of St. Vincent's Birmingham, St. Vincent's Blount, St. Vincent's East, St. Vincent's St. Clair, St. Vincent's One Nineteen Health and Wellness, and the St. Vincent's Ambulatory Healthcare Network, which includes a wide range of services, from family care to home health. Together, we provide a special brand of personalized, compassionate care that balances high touch with high tech, meeting the needs of people in more than 40 communities. St. Vincent's Birmingham Hospital: St. Vincent's Birmingham is located downtown and it has over 400 beds and provides space for many physician offices. We are currently in a large renovation project to create more patient rooms and waiting areas. St. Vincent's provides care for many patients within the downtown area and surrounding communities. Known for our Birth Suites and Ortho Sports service line, St. Vincent's has a strong reputation in the Birmingham as the hospital of choice for many services and the hospital is easy to get to from any location. St. Vincent's Birmingham (Downtown)- * Largest faith-based, not for profit hospital in Birmingham. * Currently renovating hospital rooms and waiting areas. * Expansion of our parking decks to accommodate patients and employees. * Free parking for our associates. * Several satellite parking lots available with free shuttle service to the hospital. * Friendly family environment. * "Where Babies come from!" * World renowned Andrews Sports Medicine Orthopedic Center. * Downtown location appeals to those that love city life, just minutes from great restaurants, entertainment, historical sites and affordable housing. * Skilled staff that care about the patients and each other. Why Join Ascension? Ascension (www.ascension.org) is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2018, Ascension provided nearly $2 billion in care of persons living in poverty and other community benefit programs. Ascension includes approximately 156,000 associates and 34,000 aligned providers. The national health system operates more than 2,600 sites of care - including 151 hospitals and more than 50 senior living facilities - in 21 states and the District of Columbia, while providing a variety of services including physician practice management, venture capital investing, investment management, biomedical engineering, facilities management, clinical care management, information services, risk management, and contracting through Ascension's own group purchasing organization. Our Values: Service of the Poor - Generosity of spirit, especially for persons most in need * Reverence - Respect and compassion for the dignity and diversity of life * Integrity - Inspiring trust through personal leadership * Wisdom - Integrating excellence and stewardship * Creativity - Courageous innovation * Dedication - Affirming the hope and joy of our ministry Our Vision: To be the recognized healthcare Employer of choice. Equal Employment Opportunity As an equal opportunity employer, St. Vincent's and all its ministries comply with all applicable employment laws and regulations. In order to provide equal employment opportunities to all individuals, employment decisions at St. Vincent's and all its ministries based on merit, qualifications and abilities. Employment decisions are made without regard to race, color, disability, protected veteran status, sexual orientation, national origin, age or any other characteristic protected by law. Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. E-Verify Statement St. Vincent's participates in the Electronic Employment Verification Program. Please click the E-verify link below for more information. E-Verify (link to E-verify site) Ascension Health Birmingham AL

Patient /Visitor Liaison - Nights

Ascension Health